Hi Brian, there is a folder in jAWS called "dump", where helpful debug information is stored regarding all JFW-related crashes. It is usually found in something like \username\documents and settings\application data\freedom scientific\JAWS\xxx\settings. Inside this folder, there are .dmp files, which might help FS diagnose the problem. I don't think that the Windows error reporting will help here. Regards, Nermin ----- Original Message ----- From: Joseph Lee To: jfw@xxxxxxxxxxxxx Sent: Tuesday, August 04, 2009 3:45 AM Subject: RE: JAWS crashing in windows vista Hi, The only viable option would be using Microsoft Narrator to read the screen. Or, if you have Window-Eyes, you can use that. For me, I have a backup Korean screen reader that I use when JAWS crashes. Cheers, Jospeh From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Brian Giles Sent: Monday, August 03, 2009 6:31 PM To: jfw@xxxxxxxxxxxxx Subject: RE: JAWS crashing in windows vista Hi Joseph, Thanks for the message. I just unloaded and reloaded JAWS because it was having trouble reading the window I was in, and when JAWS came back up I saw that Microsoft windows dialog. I looked at it more closely than I usually do, and the only button I see is a close program button. I've never seen a send error report button when anything has crashed in vista, be it Internet Explorer or JAWS or whatever. Haven't tried logging off and then back on yet, though. I don't see any kind of error code anywhere in that dialog that comes up, so I don't know if virtualizing the window and copying what's on the screen to a file would help. Is there a keystroke I can do within that dialog that might grab some info that might help FS figure out what's going on? Thanks, Brian