John, The only reason given in the what's new for doing it, is to send it to FS. The only other reason I've ever used it is if jaws stops speaking and won't restart. If you do the memory dump, it will kill all jaws processes which should then allow you to restart jaws without a reboot. Cheers. Alex -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]On Behalf Of John Ramsey Sent: 03 December 2006 16:53 To: jfw@xxxxxxxxxxxxx Subject: JAWS Dump Hello, I am wondering how to do the JFW memory dump that a few of you have mentioned. I also want to know the pros and cons of doing this memory dump. Any help is appreciated. Take care, John