RE: JAWS 9.0.2152, Not Impressed So Far

  • From: "Chris Hallsworth" <christopherhallsworth71@xxxxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Sun, 27 Apr 2008 02:30:36 +0100

Exactly Peter! 

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Peter
Sent: Saturday April 26 2008 10:23PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: JAWS 9.0.2152, Not Impressed So Far

It is right to expect technical support if you don't have a licence. Surely
it is in FS's interests to ensure those using a demo version are able to get
it running properly otherwise the user isn't going to buy a full listen
licence is he or she.?

Peter

--------------------------------------------------
From: "Karl Smith" <karl@xxxxxxxxxxxx>
Sent: Saturday, April 26, 2008 8:38 PM
To: <jfw@xxxxxxxxxxxxx>
Subject: RE: JAWS 9.0.2152, Not Impressed So Far

> You guys certainly have a right to your opinion  but I don't see how 
> you can expect a company to offer tech support to someone who has no 
> current license.  If you call any company for tech support the first 
> thing they ask you, that is after your credit card number, is if you 
> are running the latest version of their software.  If not you're 
> generally told to install it and call in the morning.
>
> Karl
>
>
>
> ____________________
>
> Karl Smith
> Access Technology Specialist
> Axis
> 4304 South El Camino St.
> Taylorsville, Utah 84119
>
> Phone:  866-824-7885
> Fax:    866-824-7885
> E-mail: karl@xxxxxxxxxxxx
>
> Life is one dumb thing after another....Love is two dumb things after 
> each other.
>
>
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On 
> Behalf Of James Scholes
> Sent: Saturday, April 26, 2008 12:32 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: Re: JAWS 9.0.2152, Not Impressed So Far
>
> Hmm. Agree with you in everything, accept the MAC thing. I'll never 
> use a MAC as my main computer in my life, yeah they're good, but I 
> mean come on, they're not everything that people claim they are. For 
> an example Brandon, if Edward Alonzo thinks Macs are so good, why does 
> he still use his Windows machine for everything?
>
> brandon wrote:
>
>
> || that is absolute shit.
> || Fs is a bunch of fuck ups and I'll continue to slam them on my 
> || podcast until either that fuckup erik resigns, or they close or go 
> || under.
> || I'm sick of fs and their stupid little piss ass games with all of 
> || us as registered jaws users.
> || We all need to switch to macs anyway and really make them go out of 
> || business.
> || Brandon
> || ----- Original Message -----
> || From: "Chris Hallsworth" <christopherhallsworth71@xxxxxxxxxxxxxx>
> || To: <jfw@xxxxxxxxxxxxx>
> || Sent: Saturday, April 26, 2008 1:09 PM
> || Subject: FW: JAWS 9.0.2152, Not Impressed So Far
> ||
> ||
> ||| Hi all, here's a response I got off Freedom Scientific Technical 
> ||| Support regarding the problems I discussed in the latest JAWS 
> ||| update. It seems a bit strange, as I thought I was told that I 
> ||| could contact Technical Support, even though I don't own a JAWS 
> ||| licence? Could someone kindly correct me on this policy, and I'm 
> ||| slightly embarrassed  and ashamed and could do with some 
> ||| reassurance. I had to reply to him and state that I was running it 
> ||| as a demo and therefore I very much doubt they could help me 
> ||| further.
> ||| Thanks, and
> ||| now here's the message.
> |||
> ||| -----Original Message-----
> ||| From: Bryan Carver [mailto:Bcarver@xxxxxxxxxxxxxxxxxxxxx]
> ||| Sent: Friday April 25 2008 9:19PM
> ||| To: christopherhallsworth71@xxxxxxxxxxxxxx
> ||| Subject: RE: JAWS 9.0.2152, Not Impressed So Far
> |||
> ||| Hi Christopher,
> ||| Thank you for your e-mail.  I have looked you up in our records, 
> ||| and show you with JAWS version 3.7.  If possible, I would 
> ||| appreciate it if you could provide me with your JAWS 9.0 serial 
> ||| number.  In addition, please provide me with your phone number, 
> ||| and the best time to call, so the product manager Eric Damery and 
> ||| myself can call and address your concerns.
> ||| If we could call
> ||| Monday morning, that would be ideal for us.  I would also need to 
> ||| know where you are located for calling purposes.
> |||
> |||
> |||
> ||| Regards,
> |||
> ||| Bryan Carver
> ||| Director of Technical Support
> ||| Freedom Scientific Inc.
> |||
> ||| Phone:  800-444-4443
> ||| Extension:  1062
> ||| E-Mail:  BryanC@xxxxxxxxxxxxxxxxxxxxx
> |||
> |||
> |||
> ||| -----Original Message-----
> |||
> ||| From: Webmaster@xxxxxxxxxxxxxxxxxxxxx
> ||| [mailto:Webmaster@xxxxxxxxxxxxxxxxxxxxx]
> |||
> ||| Sent: Thursday, April 24, 2008 6:57 PM
> |||
> ||| To: Freedom Scientific Technical Support
> |||
> ||| Subject: JAWS 9.0.2152, Not Impressed So Far
> |||
> |||
> |||
> ||| Name is = Christopher Hallsworth
> |||
> ||| E-mail address is = christopherhallsworth71@xxxxxxxxxxxxxx
> |||
> |||       Product = JAWS 9.0.2152
> |||
> |||
> |||
> ||| User subject description is = JAWS 9.0.2152, Not Impressed So Far
> |||
> |||
> |||
> ||| Dear Sir/madam,
> |||
> ||| I've just installed the latest build of JAWS 9, JAWS 9.0.2152,
> ||| running on
> |||
> ||| an HP Compaq Presario C700 Notebook PC with Windows Vista Home
> ||| Premium. I
> |||
> ||| wish to report two problems with this latest build, which were not
> |||
> ||| introduced with previous builds of JAWS 9, including the recent
> ||| build
> |||
> ||| (9.0.552).
> |||
> ||| 1. Eloquence Software synthesizer: When I type, it sounds as if it
> ||| has
> |||
> ||| some type of chorus affect. I can't really describe the effect, but
> ||| it's
> |||
> ||| strange anyhow. It doesn't happen as much when I'm reading
> ||| something.
> |||
> ||| 2. When I compose an HTML message using Outlook 2003, JAWS "grinds
> ||| to a
> |||
> ||| halt" for a few seconds then starts talking again. This happens
> ||| when I
> |||
> ||| type really fast. When I compose in plain text however, it's not as
> |||
> ||| sluggish, see below.
> |||
> ||| 3. When I type in general, there appears to be a slight lag from
> ||| when I
> |||
> ||| press a character on the keyboard to when JAWS announces what I've
> |||
> ||| entered.
> |||
> ||| Please note that these problems did not exist with all previous
> ||| builds of
> |||
> ||| JAWS 9, including the recent build (9.0.552).
> |||
> ||| Thanks in advance for taking these problems into consideration, and
> ||| I look
> |||
> ||| forward to hearing from you.
> |||
> ||| Yours Sincerely,
> |||
> ||| Christopher Hallsworth
> |||
> |||
> |||
> |||
> ||| --
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>
> James Scholes
> E-Mail: james@xxxxxxxxxxxxxxxx
> MSN: jamesscholes@xxxxxxx
> Skype: james.scholes
> AOL Instant Messenger: JamesScholes000
> Website: http://www.jamesscholes.com
> Blog: http://www.jamesscholes.com/blog
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>
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