Re: JAWS 8.0.2107 and OE
- From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 9 May 2007 11:00:32 -0700
I just want to add that the solutions that may work for some of us, such as
what Loreal describes having done below, may not work for others. For
instance, I have the problem in this subject line as well as a horde of
others, and as I think I've already said, I never merge settings, never use
auto update, have totally uninstalled Jaws and cleanly downloaded and
reinstalled it, but none of this has availed. Which is why I'm spending now
a second day running through each one of the scenarios in which Jaws is
misbehaving on my system, documenting it clearly for tech support, and then
launching the same version from the Run command line with the default switch
to assure them (as I already feel assured) that it hasn't anything to do
with personal settings and so forth. In my experience, that's always been a
red herring, a misdirection, worrying about my personal settings. But if
you wanna be a good Beta customer, you've got to jump through all these Tier
1 diagnostic ritual hoops before you can get to anyone who will treat the
problem seriously as a possible program design issue.
Now to fortify myself with another mug of coffee. Where is my FS rebate for
all this work? Oh, well, it's kind of a vacation from my regular activities,
a creative breather, sort of . Have to look at the bright side.
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, May 09, 2007 10:04 AM
Subject: Re: JAWS 8.0.2107 and OE
The comment by the FS tech in the message below is exactly why I never,
never merge settings when I change JAWS versions. The merge may work
perfectly, and when it does, it saves a lot of time restoring settings, but
when it doesn't work, well, ...
Gary King
----- Original Message -----
From: "Loreal Lavigna" <Llavigna@xxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, May 08, 2007 3:55 PM
Subject: Re: JAWS 8.0.2107 and OE
>I realize this may be the long work around for the OE problem myself and
>others have experienced in recent weeks since upgrading to JAWS8.0.2107,
>however, when I worked with a tech from FS we were able to rectify the
>problem. I did indeed need to remove JWS8 and all appropriate folders
>associated with it: personal settings and the program folder itself to be
>certain. Next I reinstalled JAWS8 and the latest update. Subsequently this
>did fix my issues with JAWS and OE. Though I realize it is a painful work
>around for many of us who simply want to fix the problem and be done with
>it, this solution however annoying and agrivating is still a solution never
>the less. The tech I spoke at length with from FS stated to me this is an
>issue when the personal settings are updated from the previous version of
>JAWS8 to the most current update we now have. He said FS is looking into
>this and took note of my query as to what the potential causes of this
>might be. I know this may not be the answer everyone collectively wants to
>hear. Believe me, I was less than thrilled about having to uninstall and
>then reinstall my version of JAWS. But in the long run I am glad I did. It
>restored everything and corrected the problems I personally was
>experiencing. I hope this solution helps others who may be experiencing the
>same or similar problems between the two programs.
> Enjoy getting something you like for free? Princess House Loreal Marie
> Lavigna Lifestyle Consultant Loreallavigna@xxxxxxxxxxxxxxxxxxx mobile:
> 518-330-5188 www.Princesshouse.com/llavigna Skype ID:Llavigna Always have
> my latest info Want a signature like this?
> ----- Original Message -----
> From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Tuesday, May 08, 2007 3:53 PM
> Subject: Re: JAWS 8.0.2107 and OE
>
>
>> Adrian,
>> I understand. But, not to be contentious, but when you say "despite the
>> comments here" or however you phrased it, you do know that although that
>> may
>> be meaningful to us as a measure of customer discontent with the program
>> and/or its updates, to FS, all that is second-hand anecdotal when one of
>> us,
>> like me, mentions to them that everyone's complaining about similar
>> problems. All they can say to that, rightly enough, is that everyone with
>> a
>> problem or two or three ought to contact FS whether or not they happen to
>> feel like also airing their frustration on the list. I paraphrase, but,
>> you
>> know. We're often told this right here, by our own sober listmates who
>> tire
>> of the complaints and keep advising us to stop complaining on the list
>> and
>> just contact FS tech support. Although, personally, I believe that the
>> list
>> serves a healthy purposed of information exchange and social support
>> prior
>> to each of us contacting FS as if we were each in a solitary confinement
>> cell at Attica (on my side of the country, I'd say "San Quentin" or
>> "Pelican
>> Bay"). So it's nice to share experience and stuff, is how I feel, unless
>> no
>> one who does so ever bothers to contact FS, as if their complaints on the
>> list are automatically channeled to Heaven or a satellite, depending on
>> your
>> orientation, and then transmitted to FS as a booming voice that threatens
>> their design team with dire consequences.
>>
>> Oh, well. The black humor of it all.
>> ----- Original Message -----
>> From: "Adrian Spratt" <A.Spratt@xxxxxxxxxxxxxxxx>
>> To: <jfw@xxxxxxxxxxxxx>
>> Sent: Tuesday, May 08, 2007 11:24 AM
>> Subject: Re: JAWS 8.0.2107 and OE
>>
>>
>> Hi, Yardbird. I want to reiterate that I found JAWS 8 the best release
>> ever,
>> that is, until 8.0.2107. This is not to denigrate the experience you and
>> others have had with it. Clearly, FS can't get any JAWS version to work
>> well
>> with all systems. But for me, part of the frustration is that I was
>> working
>> faster than ever with JAWS 8.0.423, and now I'm back to a pre-6.2 level.
>> Frankly, I'm also disappointed in FS's tech support. They refuse to
>> recognize that these problems are real and directly correlated with (in
>> this
>> case) the current update, despite the volume of similar complaints here
>> and
>> no doubt at FS HQ.
>> ----- Original Message -----
>> From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
>>
>> Adrian, Cher and others: Just want to say that I'm experiencing the exact
>> same problem with Inbox selection speaking that you describe, and am also
>> in
>> the midst of trying to help FS diagnose this and a host of other defects
>> in
>> my Jaws of the same version, though most of my problems have happened
>> with
>> every version of Jaws 8 I've downloaded and installed. Just so you know
>> that
>> at least one other lister is playing the same game, spending the same
>> time
>> with this, or even more. I would just forget Jaws 8 and call it a loss,
>> except I fear that if they don't get helpful feedback from the most
>> inconvenienced users about these issues, they'll have no chance to learn
>> about and rectify the problems,and things will just keep getting worse,
>> version after version.
>>
>> Grumble, brumble.
>> ----- Original Message -----
>> From: "Adrian Spratt" <A.Spratt@xxxxxxxxxxxxxxxx>
>> To: <jfw@xxxxxxxxxxxxx>
>> Sent: Tuesday, May 08, 2007 5:28 AM
>> Subject: JAWS 8.0.2107 and OE
>>
>> For anyone experiencing new problems with Outlook Express while using the
>> latest update of JAWS 8, I am reporting my latest contact with FS. Once
>> it
>> was clarified that they wanted me to delete only those OE files in my
>> JAWS
>> personal settings, I did as requested. There was no improvement. In fact,
>> there was at least one change for the worse. I've since restored those OE
>> files to my JAWS settings and await the next episode.
>>
>> --
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>
>
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Checked by AVG Free Edition.
Version: 7.5.467 / Virus Database: 269.6.6/794 - Release Date: 5/8/2007 2:23
PM
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