Re: JAWS 8.0.2107 and OE

  • From: "Loreal Lavigna" <Llavigna@xxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Tue, 8 May 2007 16:55:28 -0400

I realize this may be the long work around for the OE problem myself and others have experienced in recent weeks since upgrading to JAWS8.0.2107, however, when I worked with a tech from FS we were able to rectify the problem. I did indeed need to remove JWS8 and all appropriate folders associated with it: personal settings and the program folder itself to be certain. Next I reinstalled JAWS8 and the latest update. Subsequently this did fix my issues with JAWS and OE. Though I realize it is a painful work around for many of us who simply want to fix the problem and be done with it, this solution however annoying and agrivating is still a solution never the less. The tech I spoke at length with from FS stated to me this is an issue when the personal settings are updated from the previous version of JAWS8 to the most current update we now have. He said FS is looking into this and took note of my query as to what the potential causes of this might be. I know this may not be the answer everyone collectively wants to hear. Believe me, I was less than thrilled about having to uninstall and then reinstall my version of JAWS. But in the long run I am glad I did. It restored everything and corrected the problems I personally was experiencing. I hope this solution helps others who may be experiencing the same or similar problems between the two programs. Enjoy getting something you like for free? Princess House Loreal Marie Lavigna Lifestyle Consultant Loreallavigna@xxxxxxxxxxxxxxxxxxx mobile: 518-330-5188 www.Princesshouse.com/llavigna Skype ID:Llavigna Always have my latest info Want a signature like this? ----- Original Message ----- From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>

To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, May 08, 2007 3:53 PM
Subject: Re: JAWS 8.0.2107 and OE


Adrian,
I understand. But, not to be contentious, but when you say "despite the
comments here" or however you phrased it, you do know that although that may
be meaningful to us as a measure of customer discontent with the program
and/or its updates, to FS, all that is second-hand anecdotal when one of us,
like me, mentions to them that everyone's complaining about similar
problems. All they can say to that, rightly enough, is that everyone with a
problem or two or three ought to contact FS whether or not they happen to
feel like also airing their frustration on the list. I paraphrase, but, you know. We're often told this right here, by our own sober listmates who tire
of the complaints and keep advising us to stop complaining on the list and
just contact FS tech support. Although, personally, I believe that the list
serves a healthy purposed of information exchange and social support prior
to each of us contacting FS as if we were each in a solitary confinement
cell at Attica (on my side of the country, I'd say "San Quentin" or "Pelican Bay"). So it's nice to share experience and stuff, is how I feel, unless no
one who does so ever bothers to contact FS, as if their complaints on the
list are automatically channeled to Heaven or a satellite, depending on your
orientation, and then transmitted to FS as a booming voice that threatens
their design team with dire consequences.

Oh, well. The black humor of it all.
----- Original Message ----- From: "Adrian Spratt" <A.Spratt@xxxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, May 08, 2007 11:24 AM
Subject: Re: JAWS 8.0.2107 and OE


Hi, Yardbird. I want to reiterate that I found JAWS 8 the best release ever,
that is, until 8.0.2107. This is not to denigrate the experience you and
others have had with it. Clearly, FS can't get any JAWS version to work well with all systems. But for me, part of the frustration is that I was working
faster than ever with JAWS 8.0.423, and now I'm back to a pre-6.2 level.
Frankly, I'm also disappointed in FS's tech support. They refuse to
recognize that these problems are real and directly correlated with (in this case) the current update, despite the volume of similar complaints here and
no doubt at FS HQ.
----- Original Message -----
From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>

Adrian, Cher and others: Just want to say that I'm experiencing the exact
same problem with Inbox selection speaking that you describe, and am also in the midst of trying to help FS diagnose this and a host of other defects in
my Jaws of the same version, though most of my problems have happened with
every version of Jaws 8 I've downloaded and installed. Just so you know that
at least one other lister is playing the same game, spending the same time
with this, or even more. I would just forget Jaws 8 and call it a loss,
except I fear that if they don't get helpful feedback from the most
inconvenienced users about these issues, they'll have no chance to learn
about and rectify the problems,and things will just keep getting worse,
version after version.

Grumble, brumble.
----- Original Message -----
From: "Adrian Spratt" <A.Spratt@xxxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, May 08, 2007 5:28 AM
Subject: JAWS 8.0.2107 and OE

For anyone experiencing new problems with Outlook Express while using the
latest update of JAWS 8, I am reporting my latest contact with FS. Once it
was clarified that they wanted me to delete only those OE files in my JAWS
personal settings, I did as requested. There was no improvement. In fact,
there was at least one change for the worse. I've since restored those OE
files to my JAWS settings and await the next episode.

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