Re: JAWS 8.0.2107 and OE
- From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 8 May 2007 12:53:05 -0700
Adrian,
I understand. But, not to be contentious, but when you say "despite the
comments here" or however you phrased it, you do know that although that may
be meaningful to us as a measure of customer discontent with the program
and/or its updates, to FS, all that is second-hand anecdotal when one of us,
like me, mentions to them that everyone's complaining about similar
problems. All they can say to that, rightly enough, is that everyone with a
problem or two or three ought to contact FS whether or not they happen to
feel like also airing their frustration on the list. I paraphrase, but, you
know. We're often told this right here, by our own sober listmates who tire
of the complaints and keep advising us to stop complaining on the list and
just contact FS tech support. Although, personally, I believe that the list
serves a healthy purposed of information exchange and social support prior
to each of us contacting FS as if we were each in a solitary confinement
cell at Attica (on my side of the country, I'd say "San Quentin" or "Pelican
Bay"). So it's nice to share experience and stuff, is how I feel, unless no
one who does so ever bothers to contact FS, as if their complaints on the
list are automatically channeled to Heaven or a satellite, depending on your
orientation, and then transmitted to FS as a booming voice that threatens
their design team with dire consequences.
Oh, well. The black humor of it all.
----- Original Message -----
From: "Adrian Spratt" <A.Spratt@xxxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, May 08, 2007 11:24 AM
Subject: Re: JAWS 8.0.2107 and OE
Hi, Yardbird. I want to reiterate that I found JAWS 8 the best release ever,
that is, until 8.0.2107. This is not to denigrate the experience you and
others have had with it. Clearly, FS can't get any JAWS version to work well
with all systems. But for me, part of the frustration is that I was working
faster than ever with JAWS 8.0.423, and now I'm back to a pre-6.2 level.
Frankly, I'm also disappointed in FS's tech support. They refuse to
recognize that these problems are real and directly correlated with (in this
case) the current update, despite the volume of similar complaints here and
no doubt at FS HQ.
----- Original Message -----
From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
Adrian, Cher and others: Just want to say that I'm experiencing the exact
same problem with Inbox selection speaking that you describe, and am also in
the midst of trying to help FS diagnose this and a host of other defects in
my Jaws of the same version, though most of my problems have happened with
every version of Jaws 8 I've downloaded and installed. Just so you know that
at least one other lister is playing the same game, spending the same time
with this, or even more. I would just forget Jaws 8 and call it a loss,
except I fear that if they don't get helpful feedback from the most
inconvenienced users about these issues, they'll have no chance to learn
about and rectify the problems,and things will just keep getting worse,
version after version.
Grumble, brumble.
----- Original Message -----
From: "Adrian Spratt" <A.Spratt@xxxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, May 08, 2007 5:28 AM
Subject: JAWS 8.0.2107 and OE
For anyone experiencing new problems with Outlook Express while using the
latest update of JAWS 8, I am reporting my latest contact with FS. Once it
was clarified that they wanted me to delete only those OE files in my JAWS
personal settings, I did as requested. There was no improvement. In fact,
there was at least one change for the worse. I've since restored those OE
files to my JAWS settings and await the next episode.
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