Re: JAWS 8, OE and FS Tech Support

  • From: "Cher Bosch" <Cher.Bosch@xxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Thu, 10 May 2007 13:08:19 -0500

Adrian,  I just completely uninstalled 8, downloaded the full latest version 
and reinstalled- with no change in the troublesome behaviors at all.  I talked 
with FS tech support first, who suggested trying a repair, but JAWS would not 
allow this action; so then went the total uninstall/reinstall route.  When I 
showed Reginald (FS) how JAWS only reads the first column in the messages list 
when the shift key is held down he *was* able to reproduce it.
 
Cher
Cher


>>> "Adrian Spratt" <A.Spratt@xxxxxxxxxxxxxxxx> 05/07/07 2:27 PM >>>

Hi, Cher.  Yes, I have both these issues also. Again, I hope someone on this 
list can evaluate FS's insistence that I delete all OE-related JAWS files. 
Wouldn't we lose functionality even if the problems we're experiencing also 
disappear?
----- Original Message ----- 
From: Cher Bosch 


With that same update, I'm no longer to hear the names of the messages when 
selecting multiple messages.  JAWS reads the sender only while holding down the 
shift key.  Is this an issue for you also?  Also, I'm still hearing the deleted 
file read rather than the new one to take focus when moving up/down the list 
and deleting files.
 
Cher
 


>>> "Adrian Spratt" <A.Spratt@xxxxxxxxxxxxxxxx> 05/07/07 8:18 AM >>>

I've been involved in a week-long corresponence with FS concerning the 
problems I'm experiencing with the very latest update to JAWS 8 (8.0.2107). 
First they wanted me to go to the default settings. Now they want me to 
delete the OE files in my JAWS 8 folder. Below is a copy of my reply and the 
most recent FS suggestion. Does anyone on this list have any insight incase 
it can move this tedious process along?

Thanks.

I'm confused. If I delete the OE files in the JAWS folder, won't I lose any 
useful scripts along with the ones that might be causing the problems? 
Incidentally, I've never added user settings, other than to add entries to 
the default dictionary.
----- Original Message -----
From: "Freedom Scientific Technical Support" < 
support@xxxxxxxxxxxxxxxxxxxxx>

Thank you for contacting Freedom Scientific technical Support. Taking you 
back to default mode let me know if the issue with your user settings or in 
the default settings. Once this is determined on your system, we will know 
how to evaluate this issue. My previous email ask that you delete the 
outlook express files. Only do this if the outlook express application still 
work the same when using the /default switch. 

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