Judy, I'm surprised an earlier version is more accessible, but it sounds as though it worked for you. Keep in mind that the query is about Adobe Flash. isn't your response about Adobe Reader? _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Judy Jones Sent: Sunday, November 21, 2010 1:59 PM To: jfw@xxxxxxxxxxxxx Subject: Re: Installing Adobe Flash I down-graded back to Adobe 9, the accessible version from their accessibility page. I ran into a problem when I received an error message when trying to pull up some adobe insurance forms. The message, in effect, said the version of Adobe I had couldn't open up the forms. I looked and noticed I had a later version than the accessible link on the adobe page. Go here to get it: http://www.adobe.com/help/accessibility.html Hope this helps. Judy ----- Original Message ----- From: Peter <mailto:peterholdstock@xxxxxxx> Holdstock To: jfw@xxxxxxxxxxxxx Sent: Sunday, November 21, 2010 9:49 AM Subject: Installing Adobe Flash Hi, I think this has been discussed recently and someone posted a solution. Basically the install doens't seem to be accessible with JAWS. I thought the solution was to download and install the standalone version rather than trying to upgrade but that doesn't seem to work either. I don't have any version installed at the moment. I'm using Windows 7 64bit. Any help appreciated. Peter