Re: I am **Greatly** Disappointed...
- From: "Easy J." <rios25@xxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Fri, 7 May 2004 12:21:41 -0500
Oops wrong place to complain about this as I can understand how you feel but
I think that Jim might agree I hope that how ever, I'm not out of line
saying this!
----- Original Message -----
From: "Beto Escobar III" <betoescobar3@xxxxxxx>
To: "JFW Software Support" <softwaresupport@xxxxxxxxxxxxxxxxxxxxx>
Cc: "JFW List Serve" <jfw@xxxxxxxxxxxxx>; "Hal Knight"
<HalK@xxxxxxxxxxxxxxxxxxxxx>
Sent: Friday, May 07, 2004 1:54 AM
Subject: I am **Greatly** Disappointed...
> Attention Freedom Scientific:
>
>
> The purpose of this E-mail is to lodge a formal complaint against Freedom
Scientific (FS) for the anger and frustration I, Beto Escobar III, LMSW, a
faithful consumer, feels when I think of what has just transpired. I would
like for FS to clearly understand how angry, this loyal consumer feels when
he writes down what has transpired.
>
>
>
> I, Beto Escobar III, LMSW, have been a faithful consumer to FS since my
initial experience came about when I was given my first copy of JFW 2.0.
This was so long ago; it was given to me on one (01) 3.5 inch diskette.
This version of JFW 2.0 was purchased for me by the Texas Commission for the
Blind (TAB) when I was in my undergraduate studies at Our Lady of the Lake
University (OLLU) in San Antonio, Texas. I used JFW, as well, when I
continued my education in graduate school at the same university. Do not
think I am leading you off on a tangent, but rather what I am exhaustively
attempting to do is show you how you have truly upset a long and valued
consumer of two (02) products you, Freedom Scientific, makes and sells.
>
>
>
> On Monday of this week, 05/03/04, I telephoned Freedom Scientific to
**purchase** two Key Disks. I paid extra to have them sent to me in an
expeditious manner and they arrived today 05/06/04 thus meeting that
specific criteria. When I inserted the Key Disk into my disk drive,
however, to place a key on my PC, one key is successfully transferred, but
when I check to see the quantity of keys left on the disk, I get a
surprise-- there were only two (02) remaining keys. You must keep in mind;
these are the brand new key disks which arrived not more than 10 minutes
earlier this day. Why is this so? I am expecting to see the numerical
value of four (04) not the numerical value of two (02). I believe what has
agitated me so much is that I am unemployed, yet a professional with both an
under graduate and graduate degrees, but unemployed simply because of my
blindness, yet I am still attempting, and failing often, to raise a family
of five (05) i.e. one wife and three children.
> I am also hoping that FS understands that $32.00 can do a lot for a
family of five (05).
>
>
>
> What do I want, you may ask, well let me say this; it would be very easy
for me to telephone you, FS, tomorrow 05/07/04, and have FS instruct me,
over the telephone, on how to add two (02) more keys on each key disk I have
**just purchased**, but because of how this has aggravated my Arthritis,
"Yes", I have Juvenile Rheumatoid Arthritis (JRA), and "Yes." I give you
permission to contact by telephone my Rheumatologist's office. His name is
Joe L. Cole, MD, to ascertain if what I am complaining about is the truth.
His telephone number is (210) 930-0440. Never the less, however, I would
like for FS to send me two (02) more Key Disks, but with the appropriate
numbers of JFW Keys on each disk. This means I would like for FS to send me
two (02) Key Disks with five (05) Keys on each of the disks. I would also
like for FS to send me, via E-mail, instructions on how to add more keys on
a Key Disk, myself. I do not wish to be in a position to lose my last key
late Friday night a
> nd wait until that coming Monday to order new disk (s) then wait until
that coming Thursday (if you special order it as I did this time) to get my
JAWS to work properly i.e. not stopping everything you are doing on the PC
so I can perform a soft reboot and initiate JAWS to work again for another
40 minutes.
>
>
>
> Respectfully,
>
>
>
> Beto Escobar III, LMSW
>
>
>
> Post script-
>
>
>
> I will send this to two different entities entities and one person: JFW
List Serve and ask them for some advocacy, and GW Micro, the makers of
Window Eyes.
>
>
>
> Post post script-
>
>
>
> I would also like for FS to look at my profile/file, in your electronic
filing system, to see how long and how faithful I have been to FS. I am
hoping this will also add some credence to all that I have written and also
asked.
>
> --
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>
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>
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