I am **Greatly** Disappointed...

  • From: "Beto Escobar III" <betoescobar3@xxxxxxx>
  • To: "JFW Software Support" <softwaresupport@xxxxxxxxxxxxxxxxxxxxx>
  • Date: Fri, 7 May 2004 01:54:48 -0500

Attention Freedom Scientific: 

The purpose of this E-mail is to lodge a formal complaint against Freedom 
Scientific (FS) for the anger and frustration I, Beto Escobar III, LMSW, a 
faithful consumer, feels when I think of what has just transpired.  I would 
like for FS to clearly understand how angry, this loyal consumer feels when he 
writes down what has transpired.  


I, Beto Escobar III, LMSW, have been a faithful consumer to FS since my initial 
experience came about when I was given my first copy of JFW 2.0.  This was so 
long ago; it was given to me on one (01) 3.5 inch diskette.  This version of 
JFW 2.0 was purchased for me by the Texas Commission for the Blind (TAB) when I 
was in my undergraduate studies at Our Lady of the Lake University (OLLU) in 
San Antonio, Texas.  I used JFW, as well, when I continued my education in 
graduate school at the same university.  Do not think I am leading you off on a 
tangent, but rather what I am exhaustively attempting to do is show you how you 
have truly upset a long and valued consumer of two (02) products you, Freedom 
Scientific, makes and sells.  


On Monday of this week, 05/03/04, I telephoned Freedom Scientific to 
**purchase** two Key Disks.  I paid extra to have them sent to me in an 
expeditious manner and they arrived today 05/06/04 thus meeting that specific 
criteria.  When I inserted the Key Disk into my disk drive, however, to place a 
key on my PC, one key is successfully transferred, but when I check to see the 
quantity of keys left on the disk, I get a surprise-- there were only two (02) 
remaining keys.  You must keep in mind; these are the brand new key disks which 
arrived not more than 10 minutes earlier this day.  Why is this so?  I am 
expecting to see the numerical value of four (04) not the numerical value of 
two (02).  I believe what has agitated me so much is that I am unemployed, yet 
a professional with both an under graduate and graduate degrees, but unemployed 
simply because of my blindness, yet I am still attempting, and failing often, 
to raise a family of five (05) i.e. one wife and three children.  I am also 
hoping that FS understands that $32.00 can do a lot for a family of five (05).  


What do I want, you may ask, well let me say this; it would be very easy for me 
to telephone you, FS, tomorrow 05/07/04, and have FS instruct me, over the 
telephone, on how to add two (02) more keys on each key disk I have **just 
purchased**, but because of how this has aggravated my Arthritis, "Yes", I have 
Juvenile Rheumatoid Arthritis (JRA), and "Yes." I give you permission to 
contact by telephone my Rheumatologist's office.  His name is Joe L. Cole, MD, 
to ascertain if what I am complaining about is the truth.  His telephone number 
is (210) 930-0440.  Never the less, however, I would like for FS to send me two 
(02) more Key Disks, but with the appropriate numbers of JFW Keys on each disk. 
 This means I would like for FS to send me two (02) Key Disks with five (05) 
Keys on each of the disks.  I would also like for FS to send me, via E-mail, 
instructions on how to add more keys on a Key Disk, myself.  I do not wish to 
be in a position to lose my last key late Friday night and wait until that 
coming Monday to order new disk (s) then wait until that coming Thursday (if 
you special order it as I did this time) to get my JAWS to work properly i.e. 
not stopping everything you are doing on the PC so I can perform a soft reboot 
and initiate JAWS to work again for another 40 minutes.  




Beto Escobar III, LMSW 


Post script-


I will send this to two different entities entities and one person: JFW List 
Serve and ask them for some advocacy, and GW Micro, the makers of Window Eyes.  


Post post script-


I would also like for FS to look at my profile/file, in your electronic filing 
system, to see how long and how faithful I have been to FS.  I am hoping this 
will also add some credence to all that I have written and also asked.  

To post a message to the list, send it to jfw@xxxxxxxxxxxxx
To unsubscribe from this mailing list, send a message to 
jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
Archives located at: http://www.freelists.org/archives/jfw

If you have any concerns about the list, post received from the list, or the 
way the list is being run, do not post them to the list. Rather contact the 
list owner at jfw-admins@xxxxxxxxxxxxxx

Other related posts: