Your subject says Outlook Express and body text says Outlook. What you describe happens in OE when you have messages grouped by conversation, the best way to deal with a crowded inbox. To get out of it when you're looking at the list, hit alt V for view, the current view submenu comes up, right arrow once and then down arrow to group messages by conversation on which you enter. Then all your troubles will go away! ----- Original Message ----- From: Laura Shumate To: Jaws For windows Mailing List Sent: Friday, February 05, 2010 9:24 AM Subject: Having a Problem with Outlook Express Hi, When I get to a message in OutlookJaws keeps saying Collapsed or expanded has anyone come across this problem? Laura