Re: Forced to switch to JFW Pro

  • From: "Sun Sparkle" <sunshine@xxxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Mon, 5 Dec 2005 01:50:06 -0600

As far as being able to change your operating system to whatever you want to that might not be true. On some of the HP computers people could not even update to Service Pack Two for Windows XP because the setup of their computer was not compatible to that update and HP did not have updated drivers on their site for all models. I do not know if this has been resolved but would suggest that one check things out before updating to a totally different operating system.
----- Original Message ----- From: "Roden" <d_zalameda@xxxxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, December 05, 2005 5:00 PM
Subject: Re: Forced to switch to JFW Pro



Hi Katrina!

As far as I know, you can remove anytime your windows and change it anything you want. There is no compatibility issued about changing your operating system. So, I suggest, try to communicate with them and ask them to change your operating
system.


I'm using HP note book with Windows XP Home Edition SP2 and JAWS6.2 and I have no problem using it.






Regards,

Roden
d_zalameda@xxxxxxxxxxxxxxxxx

----- Original Message ----- From: "Katrina" <kanderson@xxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, December 04, 2005 5:08 PM
Subject: RE: Forced to switch to JFW Pro



The agent I spoke to at HP said that he advised not replacing the Media
Center Edition with XP Home as it would not be compatible. I have been
since told that that the Media Center is only an addition to XP Home, and
that the Media Center could be removed. I will definitely check into that
further.


Katrina
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Cy
Sent: Sunday, December 04, 2005 8:53 AM
To: jfw@xxxxxxxxxxxxx
Subject: RE: Forced to switch to JFW Pro


The other possibility is to install XP Home on your new computer. In my
opinion you need to have the operating system on a CD so you can make
whatever changes you may need to make as the need arises.
One of my sons also has a HP and it has the operating system loaded onto a 5
gig or so portion of the hard drive. If the hard drive craps out he is just
out in the cold and would have to purchase the new copy of XP anyway.
I wold just install XP Home and move forward...
(Tiger Direct has XP Home for about $100, as does Wal-Mart) Cy, the ancient
okie...


-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Ricque
Sent: Sunday, December 04, 2005 6:53 AM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Forced to switch to JFW Pro



Hi Katrina,
The current version of Jaws is 7.0, so if you have that version, or an SMA,
covering that version, the upgrade to Jaws pro should cost you $200.
Otherwise, it will be an additional $120 to upgrade to the current version
of Jaws. This is imformation that was given to me directly from the sales
department at FS. Personally, I would take the computer back to where I
bought it, and get a machine with the O/S I wanted. Ricque
----- Original Message -----
From: "Katrina" <kanderson@xxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, December 04, 2005 2:35 AM
Subject: Forced to switch to JFW Pro



After spending the last week dealing with several problems getting a new desktop computer to work, it turns out I am faced with the worst problem of all, and everything I have gone through thus far may have been a huge waste of time, money, and resources. Obviously I will contact FS Monday about this matter, but that will be my first day back to work after a long vacation, so I may not have an easy time of getting to speak with somebody during business hours. In the meantime, I was hoping somebody on this list could help.

I thought that my new computer came with Windows XP Home, but instead it
has Windows XP Media Center.  I had never heard of that, and actually
had thought there were only two versions (Home or Pro).  I knew to not
get Windows XP Pro, but apparently I should have known to stress that my
version of JFW would only work with XP Home, and made sure to not get
the Media Center.  I had called FS to ask if there was anything I needed
to stay away from and/or know about before buying the computer.  I
specifically asked about the ATI video card, as I had heard that could
be a problem.  I was advised on that topic, but was given no other
advice.  Oh well, that is water under the bridge.  Now I need to figure
out how to solve the problem at hand.  After installing JFW, I was given
a message about this version of JFW not working with XP Pro, etc.  I
thought that was interesting, because I didn't purchase XP Pro.  I did a
bit of research on the FS Website, and learned that FS does not support
Media Center (and/or hasn't tested it), but that it would work with the
professional version of JFW.  Well, it was a great time to find that
out!  (frown)

As I see it, there are three choices.  First of all I called HP to ask
if the HP Pavilion with Windows XP Media Center could be changed to XP
Home.  I was told absolutely it could not!  I was advised to return the
computer, and get one with XP Home, so that is my second option.  Or
then there is the third option of purchasing the JFW Pro version.  Since
the first option appears to be out of the question, I'm left with two
choices.  I truly don't want to think about returning the computer and
getting another one, as I have spent a good deal of time and money
getting this computer working.  I have had lots of people help with
transportation, installation, etc.  This past week I was on vacation,
but Monday it is back to reality.  I never considered that I couldn't
have this computer working before returning to the stress of my job.
But, it is unfortunately going to happen that way.

It is a long story, but all of it revolves around the installation of a
secondary hard drive (from my old computer), and the floppy from the old
computer.  Best Buy ran into a major problem, which they thought was a
flaw in my new computer.  Turned out the problem lied in their network.
I don't even know if they will take this computer back after all of the
work that has been done.  Fortunately I have had access to
transportation this past week, so it was possible to travel back and
forth to Best Buy multiple times.  That transportation will not be
available after tomorrow, and I am definitely not going to pay for a
taxi considering the distance involved.

So, that makes me lean toward the latter choice....getting the JFW Pro
version.  Now my question...how much would I have to pay to get that
software?  I just purchased version 6.1 a few months ago, and have been
using version 7 most recently.  I really am not sure I can afford
another thousand dollars.  Since I already have JFW, and a Sma, would I
have to pay the full price?  And, since FS hasn't tested Media Center
should I stay away from it?

All thoughts would be greatly appreciated!

Katrina


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