How would tat help if you blow keys they would still need reset. Chris Hallsworth wrote:
I really think FS should change their policies. One idea is user-centered licensing. Each user who buys JAWS will get a unique username. This username can then be used, along with the 20-digit authorization number, to activate the software. Just my thoughts and this will eliminate the need to reset licenses. -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Julie Bentley Sent: 12 November 2009 6:45 PM To: jfw@xxxxxxxxxxxxx Subject: RE: FS activate Go to the top. Ask for a supervisor or the head of an appropriate department. Do not settle. Keep going up the food chain. Ask who is able to over ride what they are currently telling you. Ask who has decision making authority. Sorry this is happening to you. Email if you need more support.Designs on Life Coaching Julie Bentley, Certified Life Coach 818-892-9786 julie@xxxxxxxxxxxxxxx www.DOLcoaching.com Life by design not by default!________________________________ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Vic Llanes Sent: Thursday, November 12, 2009 10:24 AM To: jfw@xxxxxxxxxxxxx Subject: FS activate I don't know how I feel; I couldn't describe it any other way but really bad. I've always paid for all my software, from my OS,utilities, security,and my screen reader etcetera. I don't engage in any piracy. Last week I bought a high-specs Toshiba laptop with Windows 7 andloved all its features but finally had to return it because I was having several issues with Jaws version 11.. I thought it was just the laptop. Any simple change I make with it like updating the OS or drivers would trigger a Jaws video driver error and that terrible thing about Jaws not being authorized. So, wasted some authorization count on that. This week, I received my customized laptop from Dell which is a Studio 16 XPS. Again, I cannot make any change to the system without triggering that error message about Jaws video driver error and "Jaws is not activated. But OK, I can work with Jaws tech support to resolve these. I am patient for a solution and so I thought. But while a solution is being work out, I still need to work so I need to have my activation count reset so I can fall back to my old system and reinstall Jaws on to it. I emailed FS explaining the situation and I get an offensive email that I am only being given 1 activation count because there has been a reset request within the past 60 days. This in spite that I have been in communication with a tech support person. I emailed them again explaining that I'm not at fault etcetera but I am being stonewalled despite that I have been respectful all the way in all my communication. Moreover, I checked my activation count and there was 0 not even the promised 1activation. What am I suppose to do now? I feel so violated. I also need towork. Is there really no redress for things of these sort? I just paid for my SMA and I'm supposed to be good for until version 13. Folks, it is me that is having the trouble this time but it could easily be you next time. So, any thoughts on what I can do?ThanksVic -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw Alternative archives located at: http://n2.nabble.com/JAWS-for-Windows-f2145279.html If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx
-- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw Alternative archives located at: http://n2.nabble.com/JAWS-for-Windows-f2145279.html If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx