RE: FS activate
- From: "Tony" <tonys_groups@xxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 12 Nov 2009 20:56:36 -0000
I think I'll switch to GW Micro, a company who trusts those who it supplies
software to, and who support Braille displays not made by them.
Thanks for the Dongle advice though Michael.
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of michael
Sent: 12 November 2009 20:53
To: jfw@xxxxxxxxxxxxx
Subject: Re: FS activate
yes it's like a memory stick or flash drive.
Tony wrote:
> How does the dongle work?
>
> Must it be plugged in to the machine whilst jaws is being used?
>
> T
>
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
> Of Chris Hallsworth
> Sent: 12 November 2009 19:16
> To: jfw@xxxxxxxxxxxxx
> Subject: RE: FS activate
>
> I really think FS should change their policies. One idea is user-centered
> licensing. Each user who buys JAWS will get a unique username. This
username
> can then be used, along with the 20-digit authorization number, to
activate
> the software. Just my thoughts and this will eliminate the need to reset
> licenses.
>
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
> Of Julie Bentley
> Sent: 12 November 2009 6:45 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: RE: FS activate
>
> Go to the top. Ask for a supervisor or the head of an appropriate
> department. Do not settle. Keep going up the food chain. Ask who is
able
> to over ride what they are currently telling you. Ask who has decision
> making authority. Sorry this is happening to you. Email if you need more
> support.
>
>
>
> Designs on Life Coaching
> Julie Bentley, Certified Life Coach
> 818-892-9786
> julie@xxxxxxxxxxxxxxx
> www.DOLcoaching.com
>
> Life by design not by default!
>
>
>
>
> ________________________________
>
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
> Of Vic Llanes
> Sent: Thursday, November 12, 2009 10:24 AM
> To: jfw@xxxxxxxxxxxxx
> Subject: FS activate
>
>
> I don't know how I feel; I couldn't describe it any other way but really
> bad. I've always paid for all my software, from my OS,utilities,
security,
> and my screen reader etcetera. I don't engage in any piracy.
>
>
> Last week I bought a high-specs Toshiba laptop with Windows 7 and
> loved all its features but finally had to return it because I was having
> several issues with Jaws version 11.. I thought it was just the laptop.
Any
> simple change I make with it like updating the OS or drivers would trigger
a
> Jaws video driver error and that terrible thing about Jaws not being
> authorized. So, wasted some authorization count on that. This week, I
> received my customized laptop from Dell which is a Studio 16 XPS. Again, I
> cannot make any change to the system without triggering that error message
> about Jaws video driver error and "Jaws is not activated. But OK, I can
work
> with Jaws tech support to resolve these. I am patient for a solution and
so
> I thought. But while a solution is being work out, I still need to work so
I
> need to have my activation count reset so I can fall back to my old system
> and reinstall Jaws on to it. I emailed FS explaining the situation and I
get
> an offensive email that I am only being given 1 activation count because
> there has been a reset request within the past 60 days. This in spite that
I
> have been in communication with a tech support person. I emailed them
again
> explaining that I'm not at fault etcetera but I am being stonewalled
despite
> that I have been respectful all the way in all my communication. Moreover,
I
> checked my activation count and there was 0 not even the promised 1
> activation.
>
> What am I suppose to do now? I feel so violated. I also need to
> work. Is there really no redress for things of these sort? I just paid for
> my SMA and I'm supposed to be good for until version 13. Folks, it is me
> that is having the trouble this time but it could easily be you next time.
> So, any thoughts on what I can do?
>
> Thanks
> Vic
>
>
> --
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