FS activate

  • From: "Vic Llanes" <v.llanes@xxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Thu, 12 Nov 2009 13:24:14 -0500

I don't know how I feel; I couldn't describe it any other way but really bad.  
I've always paid for all my software, from my OS,utilities, security, and my 
screen reader etcetera. I don't engage in any piracy. 

  Last week I bought a high-specs Toshiba laptop with Windows 7 and loved all 
its features but finally had to return it because I was having several issues 
with Jaws version 11.. I thought it was just the laptop. Any simple change I 
make with it like updating the OS or drivers would trigger a Jaws video driver 
error and that terrible thing about Jaws not being authorized. So, wasted some 
authorization count on that. This week, I received my customized laptop from 
Dell which is a Studio 16 XPS. Again, I cannot make any change to the system 
without triggering that error message about Jaws video driver error and "Jaws 
is not activated. But OK, I can work with Jaws tech support to resolve these. I 
am patient for a solution and so I thought. But while a solution is being work 
out, I still need to work so I need to have my activation count reset so I can 
fall back to my old system and reinstall Jaws on to it. I emailed FS explaining 
the situation and I get an offensive email that I am only being given 1 
activation count because there has been a reset request within the past 60 
days. This in spite that I have been in communication with a tech support 
person. I emailed them again explaining that I'm not at fault etcetera but I am 
being stonewalled despite that I have been respectful all the way in all my 
communication. Moreover, I checked my activation count and there was 0 not even 
the promised 1 activation. 

  What am I suppose to do now? I feel so violated. I also need to work. Is 
there really no redress for things of these sort? I just paid for my SMA and 
I'm supposed to be good for until version 13. Folks, it is me that is having 
the trouble this time but it could easily be you next time. So, any thoughts on 
what I can do?


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