Eric Damery's response to my Blog comments
- From: "Rick Harmon" <rharmon@xxxxxxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Mon, 25 Jun 2007 17:35:53 -0400
Rick,
The main concern and request I have is that if you are experiencing problems,
and the release of 2173 did not completely resolve them for you, is that you
would please report them into our support with the best possible detail. As
always, we will do our best to work through the issues with you and all the
customers who are reporting such issues. The Virtual Buffer is in IE and OE
were very bad for those that experienced them. The same for the crashing issue
in OE which you and some others experienced. We got them reported, got details
from as many of the users with the issues, and went back to the those customers
with updated versions to verify that we resolved it. I recall doing exactly
that on the OE crashing issue with you many months ago when I saw it being
reported on a list server.
Since you have installed 2173, you pointed out to me on the phone today that
the Virtual Buffer issue has all bug gone away compared to 2107 and earlier.
You mentioned that you did get one on the Audible Site Saturday and maybe one
on Thursday I guess also, which may have led to the negative posting on
Darrell's
Blog Thursday night. This to me says there may still be something going on but
as I mentioned to you today, it is difficult to solve what we can't reproduce.
It does not mean we will not continue to work the issue, but getting the
reports to our support team with the best step to step details will go further
to helping solve the issues than anything else.
I've taken the time to respond to you (along with Jeff and Darrell), because
your customers and I'm hoping we can continue to deliver you all the best
quality
product possible, just as we attempt to do for all customers. I hope that this
email serves to resolve your issues and open up communication between you
and support to further improve the product. It is not my intention to debate
these issues on your blog or podcasts.
Eric
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