Re: Dell Agony
- From: "Brandon Keith" <brandonboy13@xxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 2 Nov 2010 17:09:27 -0700
Well,
it depends, if you are very active in those organizations that should be your
first mode of action. But if you aren't really close to one of those groups
then I would call and talk to the Dell people, ask for everyone's manager and
get to the highest person you can. Ask them if they ever have thought of having
any kind of training for their field tec people in regard to blindness, then
let them know what happened with most focus on the tec guy's fear of your
talking computer and how scared they got when you asked them to touch your hand
and set it where the line was to sign. I wouldn't be degrading of their
services, just make it kind of embarrassing for the boss. Make him laugh and
see that there is something quite wrong with the way they see blind people.
Then I'd ask them if they'd like you to help them design a little training
program for their employees so you can be served fully and fulfillingly.
Thanks,
Brandon Keith
Check out
MySpace: http://www.myspace.com/brandonkeithcom
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brandonkeith
From: Dorothy Ingram-Gorban
Sent: Tuesday, November 02, 2010 4:44 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Dell Agony
but you have sighted people around I know from your past emails and if you are
alone and you make mistakes,you are stuck also if you buy a costly machine with
on site warranty you want decent service and need to insist on it by telling
dell about being members of other lists like bcab and a world wide list it may
only may have some impression but should be first port of call in my opinion
Dorothy
----- Original Message -----
From: Yadiel Sotomayor
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, November 02, 2010 11:09 PM
Subject: Re: Dell Agony
This is why I prefer as much as possible DIY (do it yourself). I am teaching
myself how a computer works. Both on software and hardware. That way I can piss
the guy off telling how to do his job right. hahahahaha
From: Farfar Carlson
Sent: Tuesday, November 02, 2010 2:57 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Dell Agony
Alan,
As much as you dislike the ribbons, they are not only here to stay in the
Office suite, they are also prevalent in the Windows 7 environment and the more
mundane applications that come with it.
Like it or not, you'll be better off getting Office 2007, learning the
ribbons, and if you migrate to JAWS 12 be able to take advantage of the virtual
ribbon feature.
Time to come out of the 90s and into the new millennium.
And as for your experience with AT&T, it's also dangerous to have their
remote tech support grab your computer to do the fixing for you. Yes, they did
fix my DSL modem setup problems but they left behind their mirror display
driver, which subsequently messed up how JAWS was working. I had to remove the
Dameware Mirror Driver before thing got right again. But at least it was free.
Now don't ask me about my wife's Sony VAIO and getting a crashed hard disk
replaced. She's been complaining ever since that it no longer works as well as
originally. We're looking at buying a new laptop soon.
Dave
Created in the Audio Recording and Mixing Studios, San Jose, California
----- Original Message -----
From: Alan Dicey
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, November 02, 2010 11:50
Subject: Dell Agony
Dear Dorothy,
Your experience sounds just like the one I had with A T and T's "In-Home"
Technical Support!
The guy that came over acted like this Blind person was a devil or
something, he just reinstalled my Dell Computer Systems Disk and wanted to run
away as fast as his legs could carry him, and at a charge of $179 to my credit
card!
Folks, I cannot tell you how kind the A T and T Customer Service Technical
Support people were, when they said the tech would do this, and do that, and do
this and do whatever was needed for me to have him do, and he did absolutely
nothing except reinstall my Windows XP!
On the other hand, I had to order my Dell Computer Systems disk, and those
Dell Customer Service People were the greatest, I cannot say enough about them.
They even sent my Systems disk out the same day I called, FedEx!
No Charge whatsoever!
Incredible!
I am still stunned at how professional and courteous, yet personal and kind
they were!
I do not have the issue you had with JAWS, as I simply called Freedom
Scientific and explained the situation, got lucky and had one of the
old-timers in Technical Support on the telephone, a gentleman I knew for about
10 years, and he gave me my 20 digit authorization number and sent me out
another JAWS Disk, then walked me through the process of updating JAWS 11 when
I received my Disk from them.
But Friends, I am despartely trying to fine Microsoft's Office 2003, as
that which was on my Dell Computer was just a "Courtesy" version, and Dell
could not help me there.
Anyone have any ideas?
I refuse to use Office 2007!
Ribbons?
Ribbons?
We don't need no Ribbons!
We don't gots to use no stinking Ribbons!
LOL!
Sorry you had problems with your In-Home Technician, perhaps that is the
nature of those In-Home Technical support guys, but I must tell you Dell was so
fantastic, even wonderful with me!
But look out for A T and T!
With Best Regards,
Alan
Miami, Florida
Alan Dicey, President
United States Braille Chess Association - USBCA
"Yes, Blind and Visually Impaired People, Can, and Do, Play Chess!"
United States Braille Chess Association Home Page:
http://AmericanBlindChess.org
----- Original Message -----
From: Dorothy Ingram-Gorban
To: org, jfw@freelists.
Sent: Tuesday, November 02, 2010 2:17 PM
Subject: dell agony
I had a visit from dell engineer today he was very unpleasant indeed,
wouldn't listen said he had only come to replace a CD draw, he pulled out my 2
external drives and I had to get a stranger in from street to find them, jaws
says it is only working in demo mode, it was my last update to jaws 12 I do
have the 20 digits on a tape somewhere if I can find it the dell man only
wanted a signature and to tear off I have sent a sharp email to dell support,
meanwhile I understand from fellow jaws users that any change of hardware
makes jaws think I have a new machine and thus it works in demo mode. I am
typing this from my old XP laptop mercifully still running,but the local
engineer phoned and he was baffled but will come on Thursday evening I am
wondering if I will have problems getting another reset if that is what I need,
my friend in UK says he had good service from dell,but the man only wanted a
signature on paper,he had to put my hand where to sign I asked him to"read to
me what you have yelled at me to sign he shot off and slammed door, then I
couldn't find the router or 2 external drives and a stranger helped me well
that is often the case I hope the email I have sent back to dell support will
get a reply Dorothy
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