Andy, If you are in the U.S., drop me a phone number off list and I'll call and share what I do know thus far regarding Magic Jack. Running JFW 11 pro with Windows 7, 64 bit here. And Yes, MJ's support is sorely lacking in terms of accessibility. We get what we pay for. Cordially, Richard P. Kelly rpkelly@xxxxxxxxxxxxxxx From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of andy Sent: Saturday, August 28, 2010 11:27 PM To: jfw@xxxxxxxxxxxxx Subject: Re: Contacting Magic Jack Jaws With MagicJack hello richard i would get about as much results by going outside barking at my dog. i don't mean to be circastic but they should have some other way of customer support. i think the service as a whole is good as far as making calls but there accessibility stinks. if any one knows any tweaks or tricks as far as accessibility with jaws 11 would you please share them with me. __________ Information from ESET Smart Security, version of virus signature database 5406 (20100829) __________ The message was checked by ESET Smart Security. http://www.eset.com