The only way I am aware of contacting Magic Jack is via their support chat. Doing so seems to be like playing pin the tail on the donkey. 1. First, click the Customer Care/Live Agent link and then Click the faq's link and submit a question in the edit field. 2. Search through the possible solutions offered. 3. Look at subsequent pages for the graphical link to a live support chat. 4. Prepare yourself for clumsy text chat support. Plan on using a lot of Jaws Cursor action. I've managed to get to the support chat link several times, but each time is a new adventure! Be persistent! Cordially, Richard P. Kelly rpkelly@xxxxxxxxxxxxxxx From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of andy Sent: Saturday, August 28, 2010 8:09 AM To: jfw@xxxxxxxxxxxxx Subject: Re: Jaws With MagicJack yes i know exactly what you are talking about but can't find a way to contact magic jack. __________ Information from ESET Smart Security, version of virus signature database 5404 (20100828) __________ The message was checked by ESET Smart Security. http://www.eset.com