RE: Citrix or Checkpoint VPN Client

  • From: "Marquette, Ed" <Ed.Marquette@xxxxxxxxxxxxx>
  • To: "jfw@xxxxxxxxxxxxx" <jfw@xxxxxxxxxxxxx>
  • Date: Tue, 29 Mar 2011 11:44:34 -0500

Jessica:
I'm not using Citrix any longer.  We now use something called FireBox, which is 
installed on my laptop.  It is utterly fantastic.
To use Citrix, JAWS has to be installed both locally and at the Citrix server.  
There is specific documentation, but even then it can be tricky.
I was, at one time, pretty chummy with technical support at Freedom Scientific 
(escalation level) when I was running JAWS and Citrix.  I kept losing the 
authorization at the remote installation.  Freedom Scientific really is pretty 
good.  If you tell them you are attempting to connect remotely using Citrix, 
most of the technical support people will send you to escalation pretty fast.


________________________________
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of 
Sedman, Jessica
Sent: Tuesday, March 29, 2011 11:29 AM
To: jfw@xxxxxxxxxxxxx
Subject: Citrix or Checkpoint VPN Client

Hi,
We are trying to get JAWS 12.0 to work with either Citrix or Checkpoint VPN for 
a remote transcriptionist.
Neither will work- when we launch a session Jaws does not read any of the 
screen.
Does anyone have experience with setting up Jaws with Citrix or Checkpoint VPN?
Thanks in advance,
Jessica


___________________________________________________________

Jessica Sedman, ICT Consultant

Brant Community Healthcare System

Information & Communication Technology Department

200 Terrace Hill Street

Brantford, ON N3R 1G9
Ph: 519.751-5544 Ext. 4261

Fax: 519.752-0585

Email: jsedman@xxxxxxxxxx








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