RE: Citrix and remote access help needed
- From: "Marquette, Ed" <Ed.Marquette@xxxxxxxxxxxxx>
- To: "jfw@xxxxxxxxxxxxx" <jfw@xxxxxxxxxxxxx>
- Date: Mon, 11 Apr 2011 14:13:41 -0500
Kim:
Although we are no longer using Citrix for remote access, I remember the issues
you are facing.
First, JAWS has to be running on both the client, your computer, and on the
server. That's critical. You did not mention that you had made this double
install in your message. That's why I'm mentioning it.
Second, be sure all the access settings are properly set. FS should be able to
help you with that.
Third, you really don't need Program Neighborhood, though that's what the low
level tech people at FS will tell you -- as you have discovered. I never used
Program Neighborhood.
Be sure you and your IT person have read the JAWS manual sections for remote
access. Set it up as described, and then call FS.
My guess is that you will have to go to escalation. I know I did.
Good Luck!
________________________________
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of
Starrett, Kimberly A., VBAPHILSDT
Sent: Monday, April 11, 2011 2:06 PM
To: jfw@xxxxxxxxxxxxx
Subject: Citrix and remote access help needed
Hi All,
I'm trying to get Jaws working with citrix for remote access.
I sign onto the citrix site where there is an icon for remote desktop. But when
I click the remote desktop icon Jaws doesn't speak within the remote session.
When I called FS I was told I need something called program neighborhood but
I'm not confident the tech support person really understood the problem.
What is program neighborhood? Where can I get it? And do I really need it?
Any help is much appreciated.
Kim
Kimberly Starrett
Product Development
Product Support Service (Benefits Product Support)
Insurance Product Division, Product Support Team 1
Philadelphia Regional Office and Insurance Center
Tel: 215-842-2000 x4321
Email: kimberly.starrett@xxxxxx
________________________________
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of
Kenlawrence124@xxxxxxx
Sent: Monday, April 11, 2011 2:05 PM
To: jfw@xxxxxxxxxxxxx
Cc: nvda@xxxxxxxxxxxxx
Subject: Does anyone know How to change flash player settin g?
Hi list members Ken here I now know the cause of my listening issue but can't
get a good explaination. the stupid idiots at Adobe don't seem to know how to
write instructions. The local storages settings must be set right for me to
listen to audio. In the adobe is says Quoting, Righ click windows, Control
click mac when application is running." Now I guess that means you right click
to bring up a context menu when flash player is running. I tried it while
watching a youtube video and while listening to a radio station that is flash
based and I only bring up the standard context menu. I need to get to a
context meenu connected to the flash player itself. does anyone know how to do
it so I can delete what is being stored and tell flash player not to store?
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