Hello Richard, I have called FS from time to time and overall they have been helpful but there was one issue that they never helped me with. I had to reformat and I use a separate PCI synthesizer and the guy that originally built the PC had two separate shortcuts set up for me. One was a shortcut to JFW with eloquence and the other was to my triple talk sound card. I liked that set up very much and wish I knew how to get it back. Take care, John -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Richard Sherman Sent: Monday, September 11, 2006 7:18 PM To: JFW Discussion List Subject: Calling FS for technical support Hi Listers, Just joined the list a couple of days ago. I like the discussion here. I was wondering about technical support at FS. Who has called them in the past? How good was the information you got from them? Thanks for the info. Rich