Hi Alice, I am using XP/SP3 Home, Office 2002 Home, Outlook Express 6, & Jaws 8, 9, & 10 latest. This is what I do to strip out any of that extraneous crap when I use Word Pad. 1. As you said, Control + A to select all. 2. Open Word Pad, but don't paste yet. 3. Press Alt + E for the edit menu. 4. Arrow up or down to paste special and press enter or press the letter " S ". 5. Now Jaws should read " paste special, source, as unformatted text 1 of 1." If you have more than 1 choice here arrow up or down until you get to unformatted text and press enter. You have now pasted that Email without any of the extra crap. Note; If there are any links of any nature in the Email they will no longer work after doing this clean up process. There is a program called Email Stripper that works very well when wanting to clean up Email. The direct download link is below. http://www.jaws-users.com/programs/Email/emailstripper.exe Hope this helps. I almost forgot. The steps above will work in MS Word also. Take care. Mike ----- Original Message ----- From: alice dampman To: jfw@xxxxxxxxxxxxx Sent: Saturday, August 22, 2009 1:39 PM Subject: Re: [Bulk] Re: A JAWS question for outlook express Hi, Dave, I have noticed that if I hit control A to select the entire body of the text of an e-mail, then paste it into a wordpad document, I get all kinds of extraneous crapola being read...I guess it's some kind of formatting or something. Will the solution you describe below fix that problem? Thanks. Alice alicedh@xxxxxxxxxxx ----- Original Message ----- From: Dave Carlson To: jfw@xxxxxxxxxxxxx Sent: Saturday, August 15, 2009 8:08 PM Subject: Re: [Bulk] Re: A JAWS question for outlook express Since we're discussing Outlook Express, you can set it to read all messages in plain text. Tools/Options Go to the Read Mail tab Look for "Read all messages in plain text" Check this and hit Enter. That should do it. Dave