Adrian, The only time I ran into problems was when I tried to down-install (downgrade?) from JAWS 10 to JAWS 9. I've had no problems keeping a prior version when updating to a new version, e.g. JAWS 11 to JAWS 12. BTW have you checked to see if there is a newer version of JAWS 11 that might have fixed your UPS problem? Dave Composed on a Dell Latitude 630 in the general vicinity of my Audio Recording and Mixing Studios, San Francisco Bay Area. ----- Original Message ----- From: Adrian Spratt To: jfw@xxxxxxxxxxxxx Sent: Saturday, March 12, 2011 12:12 Subject: [Bulk] RE: [Bulk] RE: [Bulk] Research It and UPS I should have thought of this. The fix would have to come through an update. Another incentive to bite the bullet and install JAWS 12, which raises a separate question. It might have been you, Dave, who warned listers that FS recommends removing prior versions of JAWS when installing version 12. I'm even more reluctant to do that than I am to take on JAWS 12 before it's run its fix cycle. Has anyone had good or bad experiences installing JAWS 12 but keeping earlier versions? ------------------------------------------------------------------------------ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Farfar Carlson Sent: Saturday, March 12, 2011 3:02 PM To: jfw@xxxxxxxxxxxxx Subject: Re: [Bulk] RE: [Bulk] Research It and UPS I think it's all been fixed with the latest JAWS 12. However that doesn't help you, I know. I think Research It should be a separate module with a separate update package, to avoid this. The UPS site problems were fixed by FS at least once already in past updates, and I hesitate to opine that they will fix a JAWS 11 version of Research It now that JAWS 12 is fully established. Dave Composed on a Dell Latitude 630 in the general vicinity of my Audio Recording and Mixing Studios, San Francisco Bay Area. ----- Original Message ----- From: Adrian Spratt To: jfw@xxxxxxxxxxxxx Sent: Saturday, March 12, 2011 11:37 Subject: [Bulk] RE: [Bulk] Research It and UPS JAWS 11. Sorry for the omission. ---------------------------------------------------------------------------- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Farfar Carlson Sent: Saturday, March 12, 2011 2:27 PM To: jfw@xxxxxxxxxxxxx Subject: Re: [Bulk] Research It and UPS JAWS 12? Dave Composed on a Dell Latitude 630 in the general vicinity of my Audio Recording and Mixing Studios, San Francisco Bay Area. ----- Original Message ----- From: Adrian Spratt To: jfw@xxxxxxxxxxxxx Sent: Saturday, March 12, 2011 11:06 Subject: [Bulk] Research It and UPS I just put a tracking number into Research It and clicked on UPS. The result came back as no such tracking number found. Then I copied the exact same number into Google, which came up with the package I'd shipped and confirmed delivery. I vaguely recall someone else reporting the same problem on the list. Either way, don't count on Research It to give you an accurate answer, at least when it comes to UPS information.