Re: Anyone out there happy with Jfw 6.1?
- From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sun, 10 Apr 2005 11:16:03 -0700
Just a couple of comments:
1. I believe one of FS leading tech support personnel is subscribed to this
list, and posts occasionally. I also thought I'd noticed FS's Eric Damery
posting recently, but maybe that was on the Jaws Lite list and I didn't
bother reading the From line when I opened the message.
2. I think everyone here must know that if they wanted to submit complaints
about Jaws directly to Freedom Scientific by email or phone, they could do
so. But the list offers a sort of colloquy of commiseration which you just
can't get by simply filing a complaint. So it isn't by accident that all
this is going on here; I think that sense of community is part of the
purpose of a forum like this, and not an aberration.
Just a personal take on this. Not meaning to interfere with any of the
arguing.
ehere eric ----- Original Message -----
From: "John Miller" <n1umj@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, April 10, 2005 11:07 AM
Subject: Re: Anyone out there happy with Jfw 6.1?
Well complaining on the list sure doesn't do any good since they no longer
monitor the list. You want to complain? complain to them. There's not 1
person on this list that can 1 do better or they would, 2 do anything about
any bugs, and 3, the problems don't apply to all of us so you never know
what will happen. A public beta would be good but instead of constructive
suggestions and bug reporting, all anyone did was cry, complain and say fix
it with out saying exactly what it was doing, or really offering any decent
description of the problem and their system and if you get 3500 people beta
testing a public beta, and 300 can actually tell you what's wrong, you can't
be following up with 3200 others and I think it's more that beta tested and
less that could give a good description of the problem. When you only have a
very small customer base, it's easier to keep up with that stuff. So, if you
want to go to a company like that, go for it, but fact is, if everyone does
that, then that company will have the same problems if not worse and then FS
might be able to keep up with things depending on what customers stay. Me,
I'd love to try another product again for the fun of it but I can't afford
to and as of 5 years ago jaws was all I liked anyway so I probably wouldn't
like to change now either.
----- Original Message -----
From: "Christopher Bartlett" <cwbtt@xxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Sunday, April 10, 2005 1:14 PM
Subject: Re: Anyone out there happy with Jfw 6.1?
Ok, let's cut through the sentiment here. Freedom Scientific is a
*business* that offers *products* to *customers*. Customers have a
legitimate expectation that when problems occur, those problems will be
addressed by the software provider, especially when the software is priced
so high that it requires either state funding or a significant investment
compared to the average blind person's income (anyone seen the most recent
employment statistics?) I, as a customer, do not give a hoot in Hades how
complex it is. They are the professionals. I was once a computer
softwared professional, so yes I appreciate the difficulties, but you know
what, that's their problem and it shouldn't be mine as a customer who pays
a big chunk of cash for their product.
There is a tendency among blind computer users to demand less of their
software providers than the general market. I don't know if this comes
from misplaced loyalty, "they produced something that made my computer
accessible, so I must overlook their glaring faults" or what, but I see it
across the board from basic access tech providers like FS and game
manufacturers. You expect less quality, excuse poor quality and get
annoyed when the more realistic among us express dissatisfaction. I don't
get it.
Oh, and using Microsoft as a comparison is rather like saying that polio is
slightly better than the black plague.
I say all this as someone who has owned JFW since 1999, and found a lot of
good in the application. I don't use WE and am not particularly interested
in the religious war that could spring from comparisons of their merits; I
have a limited budget and time to learn software, so I'll likely stick with
JFW. I've not encountered some of the problems.
But I do get bumfuzzled by the reflexive defensiveness of some of you
around FS and quality issues. It's almost as though you are afraid that if
we bitch too much, they will take our toys away. RElax guys, either they
stand or they fall, and it'll be on the quality of their product, not the
complaints of denizens of this list.
Chris Bartlett
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