Re: Anyone out there happy with Jfw 6.1?
- From: Christopher Bartlett <cwbtt@xxxxxxxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Sun, 10 Apr 2005 10:14:21 -0700
Ok, let's cut through the sentiment here. Freedom Scientific is a
*business* that offers *products* to *customers*. Customers have a
legitimate expectation that when problems occur, those problems will be
addressed by the software provider, especially when the software is priced
so high that it requires either state funding or a significant investment
compared to the average blind person's income (anyone seen the most recent
employment statistics?) I, as a customer, do not give a hoot in Hades how
complex it is. They are the professionals. I was once a computer
softwared professional, so yes I appreciate the difficulties, but you know
what, that's their problem and it shouldn't be mine as a customer who pays
a big chunk of cash for their product.
There is a tendency among blind computer users to demand less of their
software providers than the general market. I don't know if this comes
from misplaced loyalty, "they produced something that made my computer
accessible, so I must overlook their glaring faults" or what, but I see it
across the board from basic access tech providers like FS and game
manufacturers. You expect less quality, excuse poor quality and get
annoyed when the more realistic among us express dissatisfaction. I don't
get it.
Oh, and using Microsoft as a comparison is rather like saying that polio is
slightly better than the black plague.
I say all this as someone who has owned JFW since 1999, and found a lot of
good in the application. I don't use WE and am not particularly interested
in the religious war that could spring from comparisons of their merits; I
have a limited budget and time to learn software, so I'll likely stick with
JFW. I've not encountered some of the problems.
But I do get bumfuzzled by the reflexive defensiveness of some of you
around FS and quality issues. It's almost as though you are afraid that if
we bitch too much, they will take our toys away. RElax guys, either they
stand or they fall, and it'll be on the quality of their product, not the
complaints of denizens of this list.
Chris Bartlett
--
To post a message to the list, send it to jfw@xxxxxxxxxxxxx
To unsubscribe from this mailing list, send a message to
jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
Archives located at: //www.freelists.org/archives/jfw
If you have any concerns about the list, post received from the list, or the
way the list is being run, do not post them to the list. Rather contact the
list owner at jfw-admins@xxxxxxxxxxxxxx
Other related posts:
