Re: Alva, Jaws 7 issues
- From: "Jerry Neufeld" <jerry.neufeld@xxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sat, 22 Apr 2006 22:11:00 -0400
Crystal, sorry as I am to hear of your problem, I am also relieved. I have an
Alva Satellite that does precisely the same thing as of Jaws 7. I don't recall
whether or not I had the problem with Jaws 6xx because I didn't play much with
that version. But, as of 7.0, I cannot bring up Jaws from a cold boot and get
the display to respond. Once Jaws has been brought up, either by 5.084 as I do,
then dropped and brought up again, the Alva comes up without a hitch. I spoke
to the tech people at FS about this and I was directed to get a better driver,
not a happy recommendation, you'll admit.
With your permission, I'm going to send this correspondence to development at
FS with the fervent hope that they will look into this problem.
Jerry
----- Original Message -----
From: Crystal French
To: jfw@xxxxxxxxxxxxx
Sent: Saturday, April 22, 2006 12:24 PM
Subject: Alva, Jaws 7 issues
Hi,
I have a new computer running Windows XP Home, Jaws 7.0, and an Alva ABT 340
display.
The Alva does not want to come up when Jaws first starts when the computer is
turned on, or restarted.
I have to unload Jaws, reload, and then the display comes up just fine.
I noticed in the Braille settings that it reported no display, even when the
combo box shows the Alva is there.
I uninstalled Jaws, asked that shared components be removed, and even my own
settings.
After reinstalling Jaws, the same problem persists with the Braille display.
I also noticed though, that even though I said to not keep my settings during
the uninstall this did not happen.
Any suggestions would be appreciated.
Thanks.
Crystal
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