Hi Pete, Thanks for your message but when I went on the bBC site, I was unable to find a link to download realplayer. all I could find was links to launchrealplayer but this wasn't what I wanted. I tried looking on the BBC Radio 2, BBC Radio and bbc.co.uk sites but couldn't find a way to download it. Please could you tell me what specific bbc site has the download link. thank Paul. ----- Original Message ----- From: "Pete H" <noizypete@xxxxxxxxxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Saturday, May 05, 2007 4:56 PM Subject: [jaws-uk] Re: urgent help needed to sort realplayer problem : Paul, : : I would recommend you go to the BBC website and download Real Player from : there, there is clear help to indicate exactly which version to download for : your particular Windows version. : : You should not need to enter a password if you are using the free version, : if you are prompted to enter one, just ignore it and continue. : : Regards, : : Pete H. : : P.S. Real Alternative will play all the audio streams, but it won't support : certain on demand file types, so even if you install it as a temporary : measure, you will probably want Real Player in order to access all types in : future. : : : ----- Original Message ----- : From: "Paul Roberts" <anorack@xxxxxxxxxxxx> : To: <jaws-uk@xxxxxxxxxxxxx> : Sent: Saturday, May 05, 2007 3:53 PM : Subject: [jaws-uk] urgent help needed to sort realplayer problem : : : > HI all, : > : > I am in a bit of a pickle and need help with this one please. : > : > I have been meaning to update my realplayer and as you know, I sent a : > message about this a few days or so ago. : > : > This afternoon, I decided to do this with the help of my Niece. She : > helped : > to download the latest version of Realplayer and all went well until I : > attempted to enter a password. : > : > Unfortunatley things went horribly wrong as it wouldn't let me in and kept : > returning me back to the E-Mail Edit field. : > : > I tried a different password but it still wouldn't let me in. : > : > Now, although I have realplayer in my programs sub menu and also on my : > desktop, I am now unable to launch it say via any BBC site which is the : > main : > reason for having realplayer in the first place. : > : > As I am meant to be making a recording via the BBC web tonight between 9 : > and : > 1 am, for a friend who is away, I am now hacked off as I wanted to get the : > update so that realplayer would be a little more stable and instead, I : > appear to have lost the ability to access it properly. : > : > Also on the realplayer page, there was some kind of message saying that it : > no longer supported Windows Me (which is what I use) or Windows 98. : > : > If anyone can help me then could you pleased get in touch, either through : > the list or directly to me. : > : > any help would be appreciated. : > : > the version of Realplayer I was trying to download was version 10. : > : > Hope you can help with this as I do use realplayer regularly. : > Also can anyone confirm whether real alternative can access everything on : > the BBC sites that realplayer can. : > : > thanks for your hehlp. : > : > Regards : > : > Paul. : > : > : > ** To leave the list, click on the immediately-following link:- : > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : > ** If this link doesn't work then send a message to: : > ** jaws-uk-request@xxxxxxxxxxxxx : > ** and in the Subject line type : > ** unsubscribe : > ** For other list commands such as vacation mode, click on the : > ** immediately-following link:- : > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : > ** or send a message, to : > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : > : : ** To leave the list, click on the immediately-following link:- : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : ** If this link doesn't work then send a message to: : ** jaws-uk-request@xxxxxxxxxxxxx : ** and in the Subject line type : ** unsubscribe : ** For other list commands such as vacation mode, click on the : ** immediately-following link:- : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : ** or send a message, to : ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : : ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq