Jillian, I use Outlook 2000, and this occasionally happens to me too. What I usually do is as follows: With the cursor on the list of messages in your inbox, hit alt-V to go into the view menu, click on 'current view' then assuming the 'Messages' view is checked, click on 'customize current view'. Within the dialogue box that comes up, you will find a button labled 'Sort...'. Click on this, and you will land on a combo-box or drop down list telling you what the folder is being sorted by. It should say 'received', which means the date on which the message was received. If it doesn't, arrow up and down until it does. Next hit tab, which should land you on a radio button which either says 'ascending' or 'descending' this is how you tell Outlook whether you want the latest entry to appear first in your folder, or whether you want things listed in date order. Select 'ascending' for oldest first. Then click OK. Regards, Tim Pennick -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Jillian Grant Sent: 11 January 2005 17:07 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] outlook problem Hi. Firstly happy new year to all. My main problem is that outlook appears to have flipped on me. It's the version that comes with Office 2000. I like the in-box to be displaying the oldest messages first, with new messages coming in underneath. I have had no problems till now. when I opened it this time round, it's put all my messages into alphabetical order, so all those with names beginning with A are at the top and so on. I can't work out why this has happened. I've tried changing it back, but haven't been successful. I don't understand all the various fields in the customization part on the current view sub-menu. Secondly, can you add extra folders to the Outlook settings? Example, I have a friend who mails me a lot, and I'd like to keep all of his messages in a separate folder to the inbox. I use Windows 98 SE and Jaws 4.5. finally, thanks to whoever it was that suggested that I use the text site on Amazon. As i'm on dialup, it's so much quicker, and works a treat. Jillian.