Cheers Ed for the link and also the info about the removal of such external items from the netbook. It would seem hat the person I have been dealing with seems to htink otherwise. BTW, my Netbook is a Del Interon 1018, which I omited to say in my last Email. Thanks again. Paul. ----- Original Message ----- From: "Edward Green" <edward@xxxxxxxxxxxxxxxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Saturday, September 22, 2012 1:35 AM Subject: [jaws-uk] Re: netbook advice needed please : Hi Paul, : : I'm afraid I can't help you resolve the hardware problems you're : experiencing with your netbook, but I can tell you how you can get your JAWS : installs back. : : Go to www.fsactivate.com : : Choose the "Continue with product activation" button, then on the page that : loads, select the link that says request a reset of the number of : activations allowed for a registered user" : : By the way, you don't have to worry about the Safely Remove Hardware thing : as it doesn't exist in Windows 7, you can just plug in and unplug USB : devices. : : Hope that helps at least in part. : : Ed : : -----Original Message----- : From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On : Behalf Of Paul Roberts : Sent: 22 September 2012 01:26 : To: jaws-uk@xxxxxxxxxxxxx : Subject: [jaws-uk] netbook advice needed please : : HI all, : : Apologies for the cross-posting as some of you will see this mesage three : times but I feel it necessary to send to more than one list. : : Back in March 2011, I decided to buy myself a netbook. The reason for this : was so that when I am away from home, I can stil access the internet and : maybe check my Emails, via my ISP's site. : : Well,for the first few months or so, I was able to do just that, without too : much dificulty. however towards the end of 2011, I noticed I was having : dificulty in geting onto the internet. : : In december, attempts to access the internet failed completely and I was : also getting seveal error mesages comeing up. : : A couple of months later, I took it back to the store where I bought it from : and they sent it away to be looked at. : : As far as I can remember, there was some kind of problem wiht the harddrive : of my Netbook. : : Once I had got it back, all semed to be OK, at least for the next three : months or so. : : In june, whilst away, I had more problems with it and once again couldn't : access the internet. : : two weeks ago, I atempted to charge up my netbook but noticed that the unit : and plug wern't getting warm and so I took it back to where I bought it : from. : : Today, I have once again gone back and this time, they have had a look at it : and later on, phoned me to say that there were a number of problems with it : and that the only way to solve them was to set it to the factory setting. : : Whilst this will probably solve the main problems with my netbook, I have a : feeling I wil have to reinstall JAWS and the problem here is that as I : appear to have used up all tocans on the JAWS 12 disc, I am not now sure if : I can reinstal it again. : : Another problem I have encountered is that whenever I have plugged in either : my dongle for accessing the internet or the portable CD player, I have been : unabel to remove either in safe mode as the insert key on my netbook doesn't : seem to work all the time. : : Consequently this has meant me having to just remove the above which I : understand isn't the correct way of doing things. : : It's possible that my actions may have caused the problems with my netbook. : : Also, it seems that my netbook has put up sevearl error mesages up but JAWS : doesn't seem to have been abel to read them. : : As a result of the above problems, I am feeling that I have not got the use : out of my netbook over the past few months. : : On my netbook, I am using JAWS version 12 with windows 7. : : If anyone could please give me any advice on how I can prevent such problems : occuring in the future, then please do get in touch. : : Your help with this would be very much appreciated. : : Thanks for reading. : : Regards : : Paul. : : : ** To leave the list, click on the immediately-following link:- : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : ** If this link doesn't work then send a message to: : ** jaws-uk-request@xxxxxxxxxxxxx : ** and in the Subject line type : ** unsubscribe : ** For other list commands such as vacation mode, click on the : ** immediately-following link:- : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : ** or send a message, to : ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : : ** To leave the list, click on the immediately-following link:- : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] : ** If this link doesn't work then send a message to: : ** jaws-uk-request@xxxxxxxxxxxxx : ** and in the Subject line type : ** unsubscribe : ** For other list commands such as vacation mode, click on the : ** immediately-following link:- : ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] : ** or send a message, to : ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq : ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq