[jaws-uk] Re: jaws and some websites

  • From: "Jillian Grant" <jillian.grant1@xxxxxxxxxxxx>
  • To: <jaws-uk@xxxxxxxxxxxxx>
  • Date: Tue, 21 Dec 2004 01:20:57 -0000

Interesting you said that the same thing happens in Window-eyes, 'cos I
wanted a demo copy for this reason.  glad I didn't get it.

Confused about the rest of the message, about turning off PC cursor but will
read the message again to see what specific things I'm unsure of.


-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On
Behalf Of Will Pearson
Sent: 21 December 2004 01:10
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: jaws and some websites

Hi Gillian;

No, you're not doing anything wrong.  There's various speculation that has
been going on publically as to the cause.  It's been narrowed down to either
a fault with Amazon, or a fault in Microsoft Active Accessibility (MSAA), as
apparently, it also occurs in Window Eyes, ruling out any specific bug in

The solution.... Hmm, pass.  All I can think of, is that the mouse pointer
should be moving over to that button/graphic when you move the virtual PC
cursor over to it.  You could try pressing the mouse button.  Alternatively,
turning off virtual PC cursor might work.  According to an MSDN article I
read on MSAA support in IE, and some assumption and guessing, this should
change how JAWS interacts with IE.  Instead of having JAWS issue commands
through the MSAA layer to the IE window, you should be interacting with the
IE window directly.

  ----- Original Message -----
  From: Jillian Grant
  To: jaws-uk@xxxxxxxxxxxxx
  Sent: Tuesday, December 21, 2004 12:46 AM
  Subject: [jaws-uk] jaws and some websites


  hoping an experienced website user/programmer and jaws user can maybe
explain something.  apologies if this has been asked before.

  I've been using the web now for 4 years or so, and generally speaking find
it great with Jaws.  But recently I've been having problems accessing
certain features of that well know, popular online retailor Amazon.  I can't
pay for items.  If I have items in the shopping cart, I can remove them, but
can't save them, and when I'm trying to get to the checkout, I can get onto
the update page, but when clicking the proceed to checkout, it just seems to
refresh the current page I was on.  If I have Jaws running and someone
clicks on the link with the mouse, it works no problems.  I'm guessing
there's something in the scripting of the site that conflicts with Jaws, but
am not sure.  i'm running Windows 98 SE and J 4.5, but this makes no
difference, as I've used it with XP and J 4.5 and still the same probs.
I've got a friend who's got J 5, and he too has had the same experience.

  Does anyone know what is the problem?  i've tried using the Jaws cursor
and mouse buttons, but the Jaws cursor can't even find the checkout button,
and on J 4.5, tabbing doesn't take the J cursor even when routed to PC.

  would like more knowledge on this one, as I often don't have sighted help
at hand, and prefer doing things on my own anyway.



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