Hi Gillian; No, you're not doing anything wrong. There's various speculation that has been going on publically as to the cause. It's been narrowed down to either a fault with Amazon, or a fault in Microsoft Active Accessibility (MSAA), as apparently, it also occurs in Window Eyes, ruling out any specific bug in JAWS. The solution.... Hmm, pass. All I can think of, is that the mouse pointer should be moving over to that button/graphic when you move the virtual PC cursor over to it. You could try pressing the mouse button. Alternatively, turning off virtual PC cursor might work. According to an MSDN article I read on MSAA support in IE, and some assumption and guessing, this should change how JAWS interacts with IE. Instead of having JAWS issue commands through the MSAA layer to the IE window, you should be interacting with the IE window directly. Will ----- Original Message ----- From: Jillian Grant To: jaws-uk@xxxxxxxxxxxxx Sent: Tuesday, December 21, 2004 12:46 AM Subject: [jaws-uk] jaws and some websites Hi. hoping an experienced website user/programmer and jaws user can maybe explain something. apologies if this has been asked before. I've been using the web now for 4 years or so, and generally speaking find it great with Jaws. But recently I've been having problems accessing certain features of that well know, popular online retailor Amazon. I can't pay for items. If I have items in the shopping cart, I can remove them, but can't save them, and when I'm trying to get to the checkout, I can get onto the update page, but when clicking the proceed to checkout, it just seems to refresh the current page I was on. If I have Jaws running and someone clicks on the link with the mouse, it works no problems. I'm guessing there's something in the scripting of the site that conflicts with Jaws, but am not sure. i'm running Windows 98 SE and J 4.5, but this makes no difference, as I've used it with XP and J 4.5 and still the same probs. I've got a friend who's got J 5, and he too has had the same experience. Does anyone know what is the problem? i've tried using the Jaws cursor and mouse buttons, but the Jaws cursor can't even find the checkout button, and on J 4.5, tabbing doesn't take the J cursor even when routed to PC. would like more knowledge on this one, as I often don't have sighted help at hand, and prefer doing things on my own anyway. thanks. Jill.