[jaws-uk] Re: jaws and call centre software?
- From: "Sam EDMUNDS" <edmunds22@xxxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Sat, 28 Feb 2009 13:47:37 -0000
Hi Alexandra,
Firstly, welcome to the list. I work in a call centre as a charity
fund-raiser. We used a system called call scripter which is mostly internet
based.
I have encountered several minor problems where Jaws wasn't reading things
properly. The company I work for have been extremely supportive and have
worked with the makers of call scripter to make the system more accessible
for me. Hope this helps.
Regards,
Sam
----- Original Message -----
From: "Tristram Llewellyn" <tristram.llewellyn@xxxxxxxxxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Friday, February 27, 2009 4:43 PM
Subject: [jaws-uk] Re: jaws and call centre software?
It is difficult to give a specific answer to this one because call
centres appear in many different types of company and these may use
something that is off the shelf or design their own customer system.
Whichever they use they are likely to require some scripting especially
for users solely relient on speech and not braille as well. Those in
banks and insurance are usually horrednously large and complex and often
written entirely or partly in-house, and very very occasionally with an
eye on overall accessibility. In general however it can be done under
the right circumstances.
If you are at a college for the blind then I would make contact with
their specialist careers people and ask them if they know any
organisations where previous students have been successfully placed
using a call centre setup.
Regards.
Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk
Mail:
Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
Technical: Support@xxxxxxxxxxxxxxxxxxx
General - info@xxxxxxxxxxxxxxxxxxx
Phone:
Support line: 0845 634 7979
Sight and Sound Technology Limited is a company registered in England
and Wales, with company number 1408275.
Sight and Sound Technology
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
VAT Number - GB 860 2121 66.
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