[jaws-uk] Re: Using the Ocado website
- From: "Janet Tuggey" <janet@xxxxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Thu, 20 Jan 2011 06:14:41 -0000
Hi Bob, I've moved to Sainsburys as I know a lot of people were finding
Tesco difficult to use too. I haven't used them for ages, not because of
accessibility issues, but because they made a real hash of one of my orders
and I was not happy with how they tried to put it right, so I started using
Ocado until the website changed.
I also sent an email to them and got some half baked reply thanking me, and
saying they would pass it on to the relevant department!
Janet & Wheat, the silly Shepherd cross
-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of Bob Gould
Sent: 18 January 2011 10:27
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: Using the Ocado website
Gary
I have also been in touch with Ocado regarding the new website. I was told
that there will be a new release in January or early February. I feel angry
about the way customers are being treated especially those like us who need
to use screen readers. If things do not improve I will consider changing to
Tesco which has to be easier to use than the present set up.
Bob
----- Original Message -----
From: "Gary Robinson" <gary.r30@xxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Tuesday, January 18, 2011 12:09 AM
Subject: [jaws-uk] Re: Using the Ocado website
> Bob,
>
> Like you I have been using Ocado for several years. Until they changed
> the design of their web site in November the site accessibility was
> excellent, you could set the site to operate in basic html, enable fast
> keys and refresh pages after each item was added to the basket.
>
> The new site is a complete disaster as far as accessibility is concerned,
> and I gather a lot of sighted people are unhappy as well, complaining that
> it is too full of clever tweaks, is cluttered and takes too long to check
> out.
>
> I have made numerous calls to their customer services people, sent e mails
> and eventually got through to a manager of the customer services team. I
> have found it impossible to get hold of their iT people direct, instead
> you get fobbed off with the "customer experience" team. i explained that
> i was having a bad experience and that the site was now almost unusable
> and if they didn't do something soon i would be leaveing them.
> Anyway the manager came back and said that a new release was due in early
> January which should fix the problems, so far I have not seen any
> improvement.
>
> I am going tohave another word with them this week and see if I can get
> any further.
>
>
> Gary
>
> ----- Original Message -----
> From: "Bob Gould" <gould.elmley@xxxxxxxxxxxxxx>
> To: "jaws-uk" <jaws-uk@xxxxxxxxxxxxx>
> Sent: Monday, January 17, 2011 12:00 PM
> Subject: [jaws-uk] Using the Ocado website
>
>
>> Hi All
>> I have been successfully using the online supermarket Ocado for about two
>> years. Recently they have revised their website and I am having problems
>> continuing to place orders using Jaws 10. I would be interested to hear
>> from anyone also using Ocado and to hear if they are experiencing the
>> same difficulties which I am. I have contacted Ocado about the new
>> website and they have said that they will look into it.
>>
>> I look forward to hearing from others about this matter
>> Bob Gould
>>
>>
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