[jaws-uk] Re: Using the Ocado website
- From: "Bob Gould" <gould.elmley@xxxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Tue, 18 Jan 2011 10:26:57 -0000
Gary
I have also been in touch with Ocado regarding the new website. I was told
that there will be a new release in January or early February. I feel angry
about the way customers are being treated especially those like us who need
to use screen readers. If things do not improve I will consider changing to
Tesco which has to be easier to use than the present set up.
Bob
----- Original Message -----
From: "Gary Robinson" <gary.r30@xxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Tuesday, January 18, 2011 12:09 AM
Subject: [jaws-uk] Re: Using the Ocado website
Bob,
Like you I have been using Ocado for several years. Until they changed
the design of their web site in November the site accessibility was
excellent, you could set the site to operate in basic html, enable fast
keys and refresh pages after each item was added to the basket.
The new site is a complete disaster as far as accessibility is concerned,
and I gather a lot of sighted people are unhappy as well, complaining that
it is too full of clever tweaks, is cluttered and takes too long to check
out.
I have made numerous calls to their customer services people, sent e mails
and eventually got through to a manager of the customer services team. I
have found it impossible to get hold of their iT people direct, instead
you get fobbed off with the "customer experience" team. i explained that
i was having a bad experience and that the site was now almost unusable
and if they didn't do something soon i would be leaveing them.
Anyway the manager came back and said that a new release was due in early
January which should fix the problems, so far I have not seen any
improvement.
I am going tohave another word with them this week and see if I can get
any further.
Gary
----- Original Message -----
From: "Bob Gould" <gould.elmley@xxxxxxxxxxxxxx>
To: "jaws-uk" <jaws-uk@xxxxxxxxxxxxx>
Sent: Monday, January 17, 2011 12:00 PM
Subject: [jaws-uk] Using the Ocado website
Hi All
I have been successfully using the online supermarket Ocado for about two
years. Recently they have revised their website and I am having problems
continuing to place orders using Jaws 10. I would be interested to hear
from anyone also using Ocado and to hear if they are experiencing the
same difficulties which I am. I have contacted Ocado about the new
website and they have said that they will look into it.
I look forward to hearing from others about this matter
Bob Gould
** To leave the list, click on the immediately-following link:-
** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** jaws-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the
Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** jaws-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the
Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** jaws-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq
Other related posts:
