May I start by saying I hope you read mine to Flor Lynch. I had never been on a list of any kind before. it was all new to me. I am still not sure what Encarta is either. I do not know now about the difference between a person who OWNS a Group and who moderates a list. However as I tried to explain to flor I do know the difference between a formal complaint to the Makers not the suppliers because if one believes the problem is your fault and you know it isn't you then have to right to go to the heart of the matter.. I did this in a formal manner.. I wouldn't want any person to go through the ordeal I had to get through Ok you know who Maenad I will leave the subject enough to hope it will never ever be done again I mean never, believe me my friends who live it in Florida invited me out to stay with them and they would have personally driven me to the offices the Directors. I appreciated that and had Into dealt with it myself in a manner I hoped would be made clear and I mean clear I would have gone.. I am still confused by the following. Bryan Carver Director of Sales telephones mean tell me about the tests they have run and yes the problems they had were the same as I had. This was told tome on August 10th Told tome in the manner described.. In addition I did send to Mr B.Carver information which he cold easily check that was sent from Florida to Michael Schall in Germany so he could investigate a a bit more. I didn't join this list until the end of August and had no ulterior motive. it was just as I have described visiting God child said it looks like a chat room for Jaws users.. It is just that no one again seemed to know and when Eric Damery was called upon for help he must have given that help in order for Will Pearson to be able to comment upon it. He did think that Version 6 would-be of a good bit of help I had been told by B carver that it might make things worse.. I have spoken to him again and still await as you know the outcome of his meeting with the Director and Vice President . If it comes and I am feeling a bit dubious I want it not in a phone call after the words " are you recording this" Freedom is not a one horse company they make good profits and in the early days no doubt had high standards and I expect them to be met.. so that is it and as to lists and who gains from the list or who owns them basically it seems a sort of cartel for want of abetter word.. However there are lots of good people the list who are really trying to help and who do not have vested interests. It is just that we do need to know those who do. Also what I said before matters no Dire or Board of Directors is too high-and-mighty to listen to an individual.. If this were a listed Company on the Stock Exchange you would have voting rights and some power. because you would own a little bit of the company if you had share init. This isn't the case if a company isn't listed. but you are still entitled to information about it .. I do kow the spellingmistakes in this Email makeithard for you but it is evenharder for meat this end so do forgive me. It is just that some Enlightenment is needed . Best wishes Dorothy. ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq