Adrian Searching the support pages on the Freedom Scientific website I have come across the following bulletin: JAWS may crash when you attempt to switch to a hardware synthesizer or if it is started with a hardware synthesizer set as the default. An example of a hardware synthesizer would be a DECTalk Express. Solution: If you experience this problem, it is very likely that you have Microsoft ActiveSync installed on your computer. By default, ActiveSync uses COM1 as the port for serial or infrared communications, causing a conflict between ActiveSync and your hardware synthesizer. If this happens, it is necessary for you to turn this feature off in ActiveSync or choose a different port for the serial or infrared communication. Be sure to select a port different from the one used by your synthesizer. Follow the steps below to make the appropriate change in ActiveSync. After you make this change, JAWS will no longer crash when you change to your hardware speech synthesizer. 1. On your computer, press the WINDOWS Key to open the start menu. 2. Use the arrow keys to move to Programs or All Programs and press ENTER. 3. Use the arrow keys to locate the Microsoft ActiveSync shortcut and press ENTER to launch the program. 4. In the ActiveSync window, press ALT+F to open the File menu then use the arrow keys to move to Connection Settings and press ENTER. 5. The first item that gains focus is the Allow Serial Cable or Infrared Connection to this COM Port check box. You may either uncheck this or move to the next control to choose a different port. This bulletin is for any version of JAWS, and I only have JAWS, no braille display or Packmate. I have tried following the steps suggested, but MS ActiveSync is not listed in my programs on the start menu. I can find it with Windows Explorer, but if I press enter on it from there it does not launch properly, and going into the file menu shows no connection settings option. I suspect that there is a way to list hidden programs in start menu, but I have forgotten how to do this. Can you or anyone else help? Wendy ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq