Hi there, Using Jaws 10 and the last update I heard of, I can't get the punctuation to stay on all when I'm in a word document. If I switch programs with alt tab to check an e-mail while I'm working on a word document, the punctuation I've set to all changes by itself to most. Is there a place in the config manager where you can change this permanently. It used to be under synthesiser options but seems to have vanished now. Also where can I turn flash movies off permanently when I'm on the Internet. Another thing I find this Jaws 10 much less stable than Jaws 9 using a Vista laptop with home basic and Office 2007. If I'm using word, it suddenly freezes and says, word has stopped responding. Also the speech suddenly stops occasionally while reading a word document and I have to wait ages and the speech comes back. This sort of thing didn't happen with Jaws 9. Sorry lots of things in one message. Mandy -- Currently in Britol Bristol / Lulsgate , United Kingdom Mostly Cloudy, Light Drizzle 44°F(7°C) Wind:SSE (160°) at 16mph (14KT) %COOKIE% Created by Weather Signature v1.20 ? <a href="http://www.weathersig.com";>http://www.weathersig.com</a> Mandy.Palmer@xxxxxxxxxxxxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq