[jaws-uk] Re: Problems With Jaws 6.0 - Further Information
- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Thu, 13 Jan 2005 15:27:13 -0000
Hi Caroline,
This potentially could open up a hornet's nest in so much as
there are various errors reported on Microsoft's Knowledge
Base for Stop Error 0x0000001E and WIN32K.SYS. Not knowing
what applications you are running, other than JAWS, it's
probably best for you to look up the Microsoft KB yourself,
and see if you recognise any named applications. I did this
myself by doing a search for "+0x0000001E +WIN32K
+0xC0000005". (No quotes) Be careful using the error
parameters in parenthesis - they can vary.
That should keep your system guys busy for a few minutes.
(By the way, I somehow doubt it's a JAWS issue, though that
may simply speed up the occurrence of the error.)
George.
> -----Original Message-----
> From: jaws-uk-bounce@xxxxxxxxxxxxx
> [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of
> Caroline.Ford@xxxxxxxxxxxxxxxxx
> Sent: 13 January 2005 12:40
> To: jaws-uk@xxxxxxxxxxxxx
> Cc: ericd@xxxxxxxxxxxxxxxxxxxxx
> Subject: [jaws-uk] Problems With Jaws 6.0 - Further
Information
>
> Hello,
>
> Following George's suggestion yesterday to turn off the
> automatic re-boot of my PC when a system failure occurs, I
> have just had a blue screen after using Jaws 6.0 for about
> four hours. It is always after approximately this length
of
> time that Jaws 6.0 slows down dramatically and then
re-boots
> the PC, but now I have made the suggested change, we were
> able to write down the contents of the blue screen, which
are
> as follows:
>
> STOP : 0x0000001E (0xC0000005, 0xA001FA95,
0x00000001,
> 0x00000048)
> XMODE_EXCEPTION_NOT_HANDLED
> Address A001FA95 base at A0000000, Date Stamp
3cdb4146
> - win32K.sys
> Beginning dump of physical memory .....contact your
> system administrator....
>
> I hope this makes sense to someone and might shed some
light
> on why my system seems to dislike Jaws 6.0 so much.
>
> Thanks,
>
> Caroline.
>
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