[jaws-uk] Norton anti-virus problems with JAWS

  • From: "Robin Drodge" <rdrodge@xxxxxxxxxxxxxxx>
  • To: "JAWS List" <jaws-uk@xxxxxxxxxxxxx>
  • Date: Sat, 10 Mar 2007 12:28:38 -0330

Hello to all on this list, I was wondering if someone could maybe help
me out with something or tell me what I can do to fix the problem or
what the reason for the problem is.  I currently have Norton Anti-virus
2006 on my computer and JAWS 8.0001163 and even before I installed the
latest update for JAWS I have been having some problems with Norton
anti-virus as it relates to JAWS.  It seems whenever norton for whatever
scans a file or what it thinks could be a virus or a problem with
something that JAWS just stops talking to me and some times even it
seems like the computer gets jammed up.  Then the only way in order to
resolve the problem for me is to restart the computer with me pushing
the windows button along with U and then R still without any voice in
order for the computer to restart or if this does not work then I have
to hold the power button for a few seconds until the computer shuts off
and then I push the power button again to turn it back on.  I am using a
laptop computer with Windows XP Home on it so if anyone has a problem
like this where the voice just go for some unknown reason while norton
scans I would like to know what the reason is and if there can be
anything done to fix it such as changing a setting in norton to make the
problem to be resolved.

Thanks in advance and I look forward to any responses to this message.

Robin Drodge  

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