Ottawa Canada Dear Dorothy: Yes, it appears when your Toshiba laptop was returned to factory settings, Norton anti Virus was also re-installed. Think you need a removal tool from the Semantech.com web site, the firm that makes Norton Anti Virus. A computer should never have more than one anti virus program running at the same time, as they will fight each other. Brian Brian K. Lingard email: b.lingard@xxxxxxxxxxxx Skype: ve3yiab2ji15 tel: +1 (613) 247-0665 New York NY Tel +1 (646) 797-2862 FAX +1 (613) 247-9998 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.17.4/1187 - Release Date: 16/12/2007 11:36 AM ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq