[jaws-uk] Re: Jaws repair

  • From: "john coley" <johncoley@xxxxxxxxxxxxxxxx>
  • To: <jaws-uk@xxxxxxxxxxxxx>
  • Date: Sat, 5 Feb 2011 16:31:33 -0000

Hi Mandy, can't help on the Outlook question as I use Outlook Express. You'd need to back up anything in Outlook you need to keep, and there are programmes that claim to do that, but I couldn't say how efficiently they do it. Would it be possible for you to manually back up the things you're working on, saving it onto your computer till you've got Outlook sorted or reinstalled Office? At least that would give you some peace of mind. 

                   John.
----- Original Message ----- From: "Mandy Palmer" <Mandy.Palmer@xxxxxxxxxxxxxxxxxx> 
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Saturday, February 05, 2011 2:21 PM
Subject: [jaws-uk] Re: Jaws repair



Hi John,

Thanks managed to do a Jaws repair but the issues are still there with
Outlook, so it definitely seems to be an Outlook problem.  If I reload
office will I lose everything, I am in the middle of some work at the moment and don't want to lose it, or do I have to back everything up first and if I 
do how do I go about it.  I do have a back up program that Matt from Sight
and Sound gave me the link for but haven't used it before but definitely
don't want to lose my work from word at all as I am waiting to get paid for 
it and won't be popular!

Thanks

Mandy

--
Currently in Bristol, United Kingdom Mostly Cloudy, 11°C Wind:WSW-250° at
24KT
Experience is directly proportional to the value of equipment destroyed. -
Carolyn Scheppner

Mandy.Palmer@xxxxxxxxxxxxxxxxxx


-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On 
Behalf Of john coley
Sent: 05 February 2011 09:41
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: Jaws repair
Mandy, repair is one of the options on the install menu. When you start the installation, either by putting the cd in or clicking on the executable you 
will get options to install, repair or remove.
                   John.
----- Original Message ----- From: "Mandy Palmer" <Mandy.Palmer@xxxxxxxxxxxxxxxxxx> 
To: "Jaws-UK" <jaws-uk@xxxxxxxxxxxxx>
Sent: Saturday, February 05, 2011 6:31 AM
Subject: [jaws-uk] Jaws repair



Hi my Jaws seems to be corrupt and I wanted to run a repair, my husband
who
is sighted tried to find the repair in the installation files but it
doesn't
seem to be there.  We even inserted the Jaws 12 disc but can't find it.
Jaws is doing some very strange things, and while the installation files
were running, it said Jaws mirror something or other did not install
properly, so there definitely seems to be something weird going on but as
I
say can't find a repair at all.  Also in my e-mail folders, I can't open
my
deleted items, it says outlook cannot open the folder close outlook and
try
again There are 3 like this.   so maybe outlook is corrupt as well.  Also
when I open the folders that do work  I cannot scan through the unread
messages to see which I want to open.  The cursor seems to land on one
message and will not move, up or down or I am not able to open the
message,
when it opens it seems to open an edit field as if I'm trying to write a
message.  It is all very strange.  So I think I may have 2 problems.

Thanks for any enlightenment.  I have Outlook 2007 and Jaws 12525

Mandy

--
Currently in Bristol, United Kingdom Mostly Cloudy, Drizzle 10°C
Wind:WSW-240° at 21KT
"Make it idiot proof and someone will make a better idiot."

Mandy.Palmer@xxxxxxxxxxxxxxxxxx



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