The name you are looking for here is Trusteer Rapport or sometimes simply Rapport. It aims to protect the browser from attacker, however it also prevents JAWS from picking up information. Currently the only solution is to remove it, more and more banks are at the very least requesting their user's make use of this software. Regards. Tristram Llewellyn Technical Support Sight and Sound Technology -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Graham Page Sent: 05 July 2011 09:38 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: Jaws problem with Internet Explorer. Hi Brian. Have your parents installed any software from a bank aimed at making them more secure? Rapore is one such piece of software supplied by Natwest and other banks. Sorry if I don't have it's spelling exactly correct. If your parents do online banking they may well have installed such a piece of software. Egards Graham Graham Page Mobile: 07753 607980 Fax: 0870 706 2773 Email: gpage@xxxxxxxxxxxxxx MSN: gabriel_mcbird@xxxxxxxxxxx Skype: gabriel_mcbird -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Brian Dalton Sent: 04 July 2011 18:23 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Jaws problem with Internet Explorer. Hi, I'm sending this mail on behalf of a friend of mine, who is having a problem with Jaws and Internet Explorer. Hi All I wonder if anyone can help me? A few months ago I installed JAWS 12 onto my parents PC so I could use the internet when I am visiting them. All was well until this weekend. JAWS has literally stopped working with internet explorer and I just can't understand why. When I load internet explorer JAWS will read the title of the webpage and nothing else. The arrow keys don't work and it says there are no links. If I try to use any of the keystrokes like insert f6 the headings list won't appear and it says no headings. No buttons or form fields can be found. If I press the alt key I can look at the file, edit view menus etc but I just can't navigate any webpages. I have tried unloading and reloading JAWS, rebooting the PC, refreshing the webpage and still no luck. Internet explorer 8 is the version on the PC. All other applications are working perfectly with JAWS. I've never come across this problem before. If anyone can shed any light or help me out I would be really grateful as this is so frustrating. Thanks in advance. Brian. ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq