[jaws-uk] Re: JFW10 authorisation

  • From: "Tristram Llewellyn" <tristram.llewellyn@xxxxxxxxxxxxxxxxxxx>
  • To: <jaws-uk@xxxxxxxxxxxxx>
  • Date: Fri, 7 Nov 2008 16:32:43 -0000

"Again, anyone else hit this situation, perhaps some security thing with
me installing it twice in such a short space of time with the same
serial number?"

Let me explain something here that may help when you get the message
that the authorisation is for an earlier version.

When you activate a copy of JAWS a file is downloaded over a secure
connection and is planted onto your hard drive.  This authorisation file
has information in it sufficient to tell it what version of JAWS you are
licensed for and whether you are a standard or professional user.  It
also contains info about an SMA if one is in place, and also some extra
info to say if you have authorisation for remote access or perhaps
Dectalk Access 32 (remember that?).  We had something similar with the
old Quelle disks for users who go back that far.

The problem is that once this authorisation is on the hard drive from FS
it is at the mercy of the passage of time.  It has information in it
which will be out of date possibly if you install a later JAWS.  In the
days of the old diskette people had to wait for CDs and later the
downloads.  When those versions of JAWS were installed your
authorisation would be updated by an authorisation file.  Those who did
not have an SMA would receive an update file and occasionally even those
who had an SMA got missed out.

The ILM is essentially similar in the sense that you will have an out of
date authorisation on your hard disk and receive the error message that
your authorisation is out of date.  This does not happen if when you
downloaded your JAWS authorisation you had an SMA already showing.  In
that situation you would not be asked to re-activate your software
because it would be valid for the new JAWS.  If you are upgrading
(without an SMA in place already) you will again see the authorisation
for a previous version of JAWs message.  In both cases it will be
necessary to re-activate so that your activation is updated.  This is
quite normal.

If you mail me pricately with your serial number I can sort things out
for you so you can get your laptop authorised.

Regards.

Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk

Mail:
Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
Technical: Support@xxxxxxxxxxxxxxxxxxx
General - info@xxxxxxxxxxxxxxxxxxx

Phone:
Support line: 0845 634 7979

Sight and Sound Technology Limited is a company registered in England
and Wales, with company number 1408275.  

Sight and Sound Technology
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD 
            
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