[jaws-uk] Re: JFW caused error in winMM.dll

  • From: "Tristram Llewellyn" <tris-l@xxxxxxxxxx>
  • To: <jaws-uk@xxxxxxxxxxxxx>
  • Date: Tue, 2 Aug 2005 16:03:06 +0100

Dear Deon

I suspect that this in itself is not a Jaws problem, although the article
below does not mention Jaws it would seem to point to a common error, there
are quite a few google reports as well.  I would suggest trying the steps in
the Microsoft article, it seems to poit to the idea that a windows component
may be damaged ie. the DLL file mentioned in the error.

Error Message When You Browse Internet or Read E-mail with AOL
View products that this article applies to.
      Article ID : 298888
      Last Review : September 28, 2004
      Revision : 1.1

This article was previously published under Q298888
The third-party products that are discussed in this article are manufactured
by companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.

SYMPTOMS
When you connect to the Internet by using America Online (AOL), and you
attempt to browse the Internet or read e-mail, you may receive an error
message similar to the one of the following:
WAOL caused an Invalid Page Fault in module WINMM.DLL.
If you continue to have problems with this program, try restarting your
computer.
-or-
WAOL has caused an Invalid Page Fault in module MSACM.DLL.
-or-
WAOL has caused an error in WINMM.DLL.
-or-
WAOL caused an Invalid Page Fault in module USER.EXE.
You may then be unable to browse the Internet.

NOTE: This behavior may also occur when you start a program that uses a Web
page-based user interface, for example, System Restore.
CAUSE
This issue can occur if the Winmm.dll Windows system file is damaged.
RESOLUTION
To resolve this issue, extract a new copy of Winmm.dll to the Windows\System
folder: 1. Click Start, and then click Run.
      2. In the Open box, type Msconfig, and then click OK.
      3. In System Configuration Utility, click Extract File on the General
tab.
      4. In the Extract one file from installation disk dialog box, type
Winmm.dll, and then click Start.
      5. In the Restore from box, type drive:\win9x (where drive is the
drive that contains your Windows Millennium Edition CD).

      NOTE: If you have an original equipment manufacturer (OEM)
installation of Windows, the installation files may also be located in one
of the following folders
      drive:\Windows\Options\Cabs
      drive:\Windows\Options\Install
      where drive is the drive on which Windows is installed. For example,
type C:\Windows\Options\Install.
      6. In the Save file in box, type drive:\Windows\System (where drive is
the drive on which Windows is installed), and then click OK.
      7. In the Backup File dialog box, record the location of the backup
folder, and then click OK.
      8. If the The backup folder does not exist. Do you want to create it?
message appears, click Yes.

      The Winmm.dll file is extracted.
      9. In System Configuration Utility, click OK, and then click Yes to
restart your computer.

MORE INFORMATION
For additional information about extracting Windows files, click the article
number below to view the article in the Microsoft Knowledge Base:
129605 (http://support.microsoft.com/kb/129605/EN-US/) How to Extract
Original Compressed Windows Files

--------------------------------------------------------------------------------

APPLIES TO
      . Microsoft Windows Millennium Edition
      . Microsoft Windows 98 Second Edition

Regards.

Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk

----- Original Message ----- 
From: <deonv@xxxxxxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Tuesday, August 02, 2005 12:53 PM
Subject: [jaws-uk] JFW caused error in winMM.dll


Hi all, apologies if this has been dealt with recently.

Using windows ME, IE6 and JFW6.2 Jaws frequently crashes with the following
message:

JFW has caused an error in winMM.dll.  JFW will now close"

This only happens in IE6 and Eudora.

I close jaws and when launching it again a windows error screen comes up and
the PC crashes needing a re-boot.

Today only this already happened 3 times in the last 2 hours.

I've done a jaws repair and PC BugDoctor has found no problems.  All virus
protection is up-to-date, as are windows updates.  The PC is clear of
spyware/trojans.

Any ideas please?

Lastly, why is it that NAV gives a worm warning each time one installs a
jaws upgrade from version 6.0?
I've asked this of Freedom Scientific several times but to date they have
not acknowledged the question.

Thanks

Deon


** To leave the list, click on the immediately-following link:-
** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** jaws-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq


** To leave the list, click on the immediately-following link:-
** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** jaws-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to 
** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq

Other related posts: