Hi John, the following text is taken from this guide: http://goo.gl/YTCSS When Windows Explorer is displaying the Contacts folder, if the Preview pane is shown, then there's a bug in Jaws which causes Windows Explorer to hang/freeze when you move through the contacts in the Folder view. There are two ways of hiding the preview pane. The first is to hide the preview pane and the details pane for all folders: 1. Choose Folder Options on the Tools menu. 2. The Folder Options dialog opens on the General page, and first control is a Tasks group of radio buttons. Select the Use Windows classic folders radio button, and then press Enter to press the default OK button. David. original message: Hi list. I recall about a year ago, someone had problems with windows contacts crashing in vista, and someone on the list came up with a solution involving some settings changes. I recently had to reformat my hard drive in vista, and now have the same problem. Can anyone please repeat the instructions? Thanks in advance. ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq