[jaws-uk] Re: JAWS NOT SPEAKING
- From: "Tristram Llewellyn" <tristram.llewellyn@xxxxxxxxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Thu, 26 Mar 2009 14:53:13 -0000
I would be of the opinion that they should be using IE7 with JAWS 9.0,
this is what FS will be developing for. IE7 is also somewhat more
security conscious that IE6 which is definitely a plus point in its
favour I would try that with the laetst JAWS 9.0.2169. There is no good
reason why those should not work properly. I haven't encountered any
JAWS 9.0 users with IE6 though.
Regards.
Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk
Mail:
Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
Technical: Support@xxxxxxxxxxxxxxxxxxx
General - info@xxxxxxxxxxxxxxxxxxx
Phone:
Support line: 0845 634 7979
Sight and Sound Technology Limited is a company registered in England
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-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Wendy Sharpe
Sent: 26 March 2009 14:14
To: 'Jaws'
Subject: [jaws-uk] JAWS NOT SPEAKING
Friends
A friend of mine who is using JAWS 9 has just encountered a problem, and
I wonder whether anyone can explain why it happened. She has been
receiving help from a very experienced sighted volunteer, and after
dealing with other computer problems, he noticed on the Freedom
Scientific site that there was an upgrade to JAWS version 9. He
therefore decided to install it for her.
While they were making sure that everything was now ok, they went
online, and discovered that JAWS would only speak certain things. Using
tab JAWS spoke the links, but using cursor keys to explore the page
produced "blank, blank". JAWS would not speak the line of text. This
also happened when they went into Microsoft Word.
They phoned me for help, and I showed the volunteer all about the
configuration manager. However, all the settings seemed fine, both for
default.jcf and the jcf file for Internet explorer. Incidentally, she
is using IE version 6. We tried various settings within JAWS, but to no
avail.
In the end the volunteer decided to uninstall the upgrade and re-install
her version 9 which she still has on disk.
Any suggestions as to what might have caused this problem would be much
appreciated, as I can then pass them on to both my friend and the
volunteer.
Many thanks.
Wendy
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