[jaws-uk] Re: JAWS - LOST AUTHORISATION
- From: "Amro Bilal" <info@xxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Mon, 10 Jan 2011 11:48:42 -0000
I'm sure I've seen people reporting this issue happening with Jaws and Windows
Vista/7. I thought with Jaws 12 FS would've fixed it. Before wasting more Jaws
keys I would talk to Sight and Sound or whoever your Jaws dealer is.
Just a thought.
Amro
----- Original Message -----
From: John Burling
To: jaws-uk@xxxxxxxxxxxxx
Sent: Monday, January 10, 2011 8:43 AM
Subject: [jaws-uk] Re: JAWS - LOST AUTHORISATION
Hi Andrew. In that case, a system restore is the only option I can think of
at the moment, but maybe Tristan from Sight and Sound will have some further
ideas.
Cheers.
John
----- Original Message -----
From: "Andrew Roberts" <a.t_roberts02@xxxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Sunday, January 09, 2011 9:03 PM
Subject: [jaws-uk] Re: JAWS - LOST AUTHORISATION
> Hi John,
>
> No I haven't turned my machine's wifi off. In fact I am using my
> girlfriend's wifi this weekend while I am staying with her.
>
>
> Kind regards,
>
> Andrew
>
> -----Original Message-----
> From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
> On
> Behalf Of John Burling
> Sent: 08 January 2011 21:09
> To: jaws-uk@xxxxxxxxxxxxx
> Subject: [jaws-uk] Re: JAWS - LOST AUTHORISATION
>
> Andrew, I've just checked the tech support bulletins on the Freedom
> Scientific website, and have come up with 1 more thing to ask you about.
> Have you physically switched your netbook's wifi hardware off? On some
> machines, doing this can cause internet licence manager to ask you to
> re-activate JAWS.
>
> Cheers.
>
> John
>
> -----Original Message-----
> From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
> On
> Behalf Of Andrew Roberts
> Sent: 08 January 2011 20:07
> To: jaws-uk@xxxxxxxxxxxxx
> Subject: [jaws-uk] Re: JAWS - LOST AUTHORISATION
>
> Hi again John,
>
> I have tried the re-initialise authorisation option from the utilities
> menu
> and all that did was to try and authorise serial number 801!
>
> The build of JAWS on my machine is build 522.
>
>
> Kind regards,
>
> Andrew
>
> -----Original Message-----
> From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
> On
> Behalf Of John Burling
> Sent: 08 January 2011 19:04
> To: jaws-uk@xxxxxxxxxxxxx
> Subject: [jaws-uk] Re: JAWS - LOST AUTHORISATION
>
> Hi again Andrew. Something else you could try is the Re-initialize
> Authorisation command on the Utilities menu. NOTE: this is different from
> Update Authorisation, in that it searches the system for an existing valid
> ILM authorisation rather than using up another activation from your count.
>
> Another simple suggestion is to put the date back by a couple of days on
> your machine, restart, and see what happens. I believe at one time there
> was
> a time-limited version of JAWS, and perhaps you've some how ended up with
> one of these.
>
> This leads me to ask exactly what build of JAWS 12 you have installed. If,
> for example, you have one of the betas, then this will expire at some
> point,
> and re-activation will be necessary. The latest build is 522. If you don't
> have this, do Help >Check for updates, in order to download and install
> it.
>
> If that doesn't work, another option might be to try a System Restore from
> a
> point prior to yesterday evening, if you know how to do this, and System
> Restore is enabled on your machine. If you go down this route, make a note
> of your JAWS Locking Code (available from Help >About) beforehand. You can
> then check the Locking Code after you've done the system restore to see if
> the codes are the same. If the System Restore makes no difference, you can
> always undo it if you wish.
>
> I really hope one of these suggestions will work, but in the meantime,
> I'll
> keep on thinking.
>
> Cheers.
>
> John
>
>
> -----Original Message-----
> From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
> On
> Behalf Of Andrew Roberts
> Sent: 08 January 2011 18:23
> To: jaws-uk@xxxxxxxxxxxxx
> Subject: [jaws-uk] Re: JAWS - LOST AUTHORISATION
>
> Hi John,
>
> Thank you for your reply.
>
> I have tried restarting the machine several times and this has had no
> affect. As far as a change in hardware is concerned, I can't see how this
> will have occurred as I have made no recent changes to the computer's
> hardware. Last night JAWS was running OK with a full licence and today it
> isn't. I just don't understand it.
>
>
> Kind regards.
>
> Andrew
>
> -----Original Message-----
> From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
> On
> Behalf Of John Burling
> Sent: 08 January 2011 13:00
> To: jaws-uk@xxxxxxxxxxxxx
> Subject: [jaws-uk] Re: JAWS - LOST AUTHORISATION
>
> Andrew, it may be a temporary glitch, in which case a restart should fix
> it. The only other possibility I can think of at the moment is that your
> hardware configuration has changed in some way. In this case, the locking
> code for your machine changes, and the existing authorisation/activation
> won't work any more. I don't think you'll need your 20-digit authorisation
> code in order to re-authorise, as this should have been recorded
> internally,
> but don't waste an activation until you've determined the reason for the
> failure. If you can provide any further info, perhaps other suggestions
> will
> present themselves.
>
> Cheers.
>
> John
>
>
> -----Original Message-----
> From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
> On
> Behalf Of Andrew Roberts
> Sent: 08 January 2011 11:29
> To: jaws-uk@xxxxxxxxxxxxx
> Subject: [jaws-uk] JAWS - LOST AUTHORISATION
>
> Hi list,
>
> I am running JAWS12 on a Samsung netbook running Windows 7 Starter. JAWS
> has been happily running on this netbook for some time. However upon
> starting the netbook this morning JAWS is advising me that it needs to be
> authorised and will run in 40 minute mode. Can anyone tell me what might
> have happened and whether there is any way round this? I am currently
> away
> from home for the weekend and have no idea what my 20 digit authorisation
> number is in order to try and re-authorise the software.
>
> Many thanks for your help.
>
>
> Kind regards,
>
> Andrew
>
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