[jaws-uk] Re: JAWS 11 Windows 7 64 bit and Explorer 8
- From: "Neil Watson" <neil.watson@xxxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Thu, 24 Feb 2011 21:02:24 -0000
Hi Tristham
I can try to remove trusteer as this is on the computer, but it was
functioning well with this previously. The interesting thing is the
computer did exactly the same thing when previously running XP, as did a
laptop running xp.
Last time it was only resolved when I reinstalled. I'll try the trusteer
thing though.
Regards
Kerry
-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of Tristram Llewellyn
Sent: 22 February 2011 11:19
To: 'jaws-uk@xxxxxxxxxxxxx'
Subject: [jaws-uk] Re: JAWS 11 Windows 7 64 bit and Explorer 8
This sounds like there is something else going on and it is probably nothing
to do with the router. Have you installed any security software for use
with your online banking? We know for fact Trusteer Rapport causes the type
of behaviour you describe and although they are aware of the issue currently
the only solution is to remove this software.
Regards.
Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk
Mail:
Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
Technical: Support@xxxxxxxxxxxxxxxxxxx
General - info@xxxxxxxxxxxxxxxxxxx
Phone:
Support line: 0845 634 7979
Sight and Sound Technology Limited is a company registered in England and
Wales, with company number 1408275.
Sight and Sound Technology
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
VAT Number - GB 860 2121 66.
-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of Neil Watson
Sent: 19 February 2011 19:24
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] JAWS 11 Windows 7 64 bit and Explorer 8
Hi All
Have had windows 7, Explorer 8 and Jaws 11 all working quite happily
together for a few months. We were testing out a new router and the
interface on the router has affected the way that Jaws 11 and Explorer 8 are
working. Jaws is now working fine in other programs, but will not speak
links in explorer 8. For example, if I open explorer 8 in Google, it reads
the header, but then says there are no links and cannot access the form
field (despite my partner telling me the webpage has loaded correctly).
I've tried uninstalling and reinstalling Jaws, running jaws in default mode,
running explorer in the basic mode and I am no longer using the router...
nothing so far has worked. Does anybody have any suggestions before I let
my partner loose with reinstalling the whole system - again!
Thanks
Kerry
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