[jaws-uk] Re: JAWS 11 AND INTERNET EXPLORER 8
- From: Kevin Morris <drewdog101@xxxxxxxxx>
- To: jaws-uk@xxxxxxxxxxxxx
- Date: Sat, 20 Nov 2010 10:10:34 +0000
John,
Thanks, I've tried that and the cursor is announced as being active in
both Internet Explorer and Firefox, however it only works in Firefox.
My wife has installed Rapore (the banking security software) which
can, I understand cause problems for screen reader users. I've tried
deleting it, from Control panel, however on using the Jaws cursor I'm
presented with two options: to continue the uninstal or to cancel. I
can't work out how to activate the option which would allow me to
continue the uninstallation as, using the left and right mouse buttons
nothing seems to happen. Any suggestions gratefully received.
I'm not sure why Rapore would cause a problem for Internet Explorer
(and not Firefox also) but its probably worth uninstalling the Rapore
software anyway.
Thanks,
Kevin
On 20/11/2010, John Burling <j.burling@xxxxxxxxxxxxx> wrote:
> Hi Kevin. Is it possible that the virtual cursor has been disabled? If you
> press Alt+Del immediately on entering Internet Explorer, does JAWS say
> "virtual PC cursor active"? If not, then try JAWS+z to turn the virtual
> cursor back on. If this turns out to be the issue, then you'll need to
> update the JAWS configuration so it defaults to the virtual PC cursor being
> turned on. Of course, this would still beg the question of why the problem
> occurred in the first place, but it's hard to think of another plausible
> explanation for such a radical change in behaviour. Let us know how you get
> on.
>
> Cheers.
>
> John
>
>
> -----Original Message-----
> From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
> Behalf Of Kevin Morris
> Sent: 19 November 2010 22:39
> To: jaws-uk@xxxxxxxxxxxxx
> Subject: [jaws-uk] JAWS 11 AND INTERNET EXPLORER 8
>
> Hi all,
>
> I'm running Jaws 11 on a Windows 7 Home Premium Sony Vio laptop. Until today
> Jaws interacted without any issues with both Internet Explorer 8 and
> Firefox. However Jaws is now only reading "edit" when I open Internet
> Explorer. The cursor keys produce no result and, when I type an address into
> the address bar, the site opens but Jaws will only announce "RNIB" or
> whatever site I'm in, I.E. it won't navigate around the site. When Jaws is
> turned off my sighted wife can use Internet Explorer, no problem. Firefox is
> also working fine (I'm using it to write this message).
>
> In desperation I reset Internet Explorer to its default settings, however
> I'm still not able to navigate using Internet Explorer and Jaws.
>
> I've run Superantispyware which has detected no issues.
>
> I'm at a loss to know what to do. Can anyone help please?
>
> Many thanks,
>
> Kevin
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